Software Implementation Project Manager I

***This position is Remote*** Job Summary This position is responsible for planning executing and overseeing the project management activities related to the implementation of Henry Schein practice management Enterprise software and services to customers including small to mid-size multi-site locations in both the private and public sectors. What you will do

• Design implement test and document functionality based on customer business requirements and workflows

• Plan lead organize and control projects from beginning to end

• Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success including the recognition and handling of escalated customer issues. Set appropriate customer expectations

• Ensure timely and effective customer service expectations are always met and/or exceeded times

• Manage multiple/simultaneous implementation projects

• Resolve advanced customer escalations

• Track all correspondence and completed tasks to provide accurate record of account/project history

• Professionally establish strong working relationships with other people and teams

• Proven professional experience with both client/server and cloud based (SaaS) applications and services

• Proven professional experience with regulatory compliance and requirements including HIPAA

• Proven professional experience with project management including scheduling of tasks and management of small to mid-size projects including multi-site locations including multi-site locations

• Recognize and provide input into process improvement

• May participate in special projects or other duties as assigned

• Responsible for working towards and assisting in the achievement of individual team department and company goals

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications Must have :

• Typically 2 to 4 years of related professional experience.

• Typically a Bachelor's Degree or global equivalent in related discipline.

• Basic understanding of industry practices

• General proficiency with tools systems and procedures

• Basic planning/organizational skills and techniques

• Good decision making analysis and problem solving skills

• Good verbal and written communication skills

• Basic presentation and public speaking skills

• Basic interpersonal skills

• Developing professional credibility Nice to have:

• Clinical experience in Dental preferred.

The posted range for this position is $61000-$78000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience current skills location/labor market internal equity etc. This position is eligible for a target bonus not reflected in the posted range. What you get as a Henry Schein One Employee

• A great place to work with fantastic people.

• A career in the healthcare technology industry with the ability to grow and realize your full potential.

• Competitive compensation.

• Excellent benefits package! Medical Dental and Vision Coverage 401K Plan with Company Match Paid Time Off (PTO) Sick Leave (if applicable) Paid Parental Leave Short Term Disability Income Protection Work Life Assistance Program Health Savings and Flexible Spending Accounts Education Benefits Worldwide Scholarship Program Volunteer Opportunities and more.

About Henry Schein One Henry Schein One is the global leader in dental management analytics communication and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience. Our company thrives because of our people. We believe in supportive diverse and inclusive workforce inclusive environments professional development opportunities and competitive compensation packages. We value innovation teamwork and encourage work-life balance. One of many reasons why Henry Schein One (HS1) leads the industry is because of our products services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more click here: 2022 Best Companies To Work For | Henry Schein One Henry Schein Inc. and Henry Schein One LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status. Unfortunately Henry Schein One is not currently hiring individuals residing in Alaska Delaware Hawaii Louisiana Nebraska North Dakota Rhode Island South Dakota Vermont West Virginia Washington DC or Puerto Rico and other US Territories.