Software Implementation Specialist I (Onsite)

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

POSITION OVERVIEW

As a Software Implementation Specialist I, you will be pivotal in ensuring seamless transitions for clients as they integrate FRONTSEPS products into their operations. As a Software Implementation team member, you will serve as the primary point of contact for implementation clients, providing guidance and support throughout the onboarding journey. This role is a good fit for you if you can anticipate customer needs and proactively address them to support platform adoption and to facilitate expansions and add-ons. You will also be working with internal teams in this critical role to provide exceptional customer service efficiently and with great care.

ESSENTIAL FUNCTIONS

• Provide system setup, configuration changes, training, implementation, and support of FRONTSTEPS products
• Consult with clients throughout implementation to ensure software is configured to meet their technical requirements and specifications
• Manage multiple multi-stakeholder implementation projects simultaneously
• Ensure customer and project teams have clear expectations and that task deadlines are met
• Conduct training sessions for clients to educate users on the features and functionality of the software platform
• Proactively identify issues and manage conflicts that may arise to ensure the quality of the project is not compromised
• Provide reporting and status updates on projects
• Document best practices, processes, and procedures to streamline future onboarding efforts
• Ability to implement products through coordination of resources and collaboration with multiple stakeholders
• Work with cross-departmental teams to forward company and maximize client’s product adoption
•  Additional responsibilities (including special projects) may be assigned as needed

SKILLS & QUALIFICATIONS

• Bachelor's degree in a related field or equivalent experience is preferred
• 1 - 3 years in a SaaS implementation environment in a customer facing solution delivery or implementation role implementation
• Proven ability to multi-task utilizing time management and work prioritization skills
• Ability to use critical thinking skills to investigate and solve problems to maintain premier customer onboarding experiences
• Excellent interpersonal and communication skills
• Exceptional customer service skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite
• Strict attention to details and highly organized
• Technical aptitude and the ability to learn new processes quickly
• Adaptable to change
• Knowledge of HOA/Community Management preferred
• Knowledge of FRONTSTEPS suite of products a plus
• Training experience is preferred but not required
• Project management knowledge preferred but not required

This position will remain open through February 21st, 2025.

Benefits include the following:

· Medical, Dental, and Vision

· Company sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Internet Reimbursement

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.