Software Product Analyst

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

AXS is looking for a talented and highly motivated professional to join our technology team as Product Analyst. In this role, you will provide internal/external user support for our custom-built enterprise ticketing platform. You'll also be responsible for investigating root cause of software issues to figure out the best solution. If you share our passion for building great internet products, want to take on significant responsibility that will directly grow our business, and are able to work well both individually and as a team player, we want to hear from you! 

What you’ll be doing:

• Eliciting, compiling, and delivering detailed product requirements to all internal functional groups required to produce a working product.
• Responsible for discovering, synthesizing, and analyzing information from a variety of sources to ensure product requirements align with overall company priorities.
• Identifying and managing solutions for systemic software bugs and discrepancies.
• Driving segmentation and A/B test features to maximize user satisfaction and performance.
• Analytics and more analytics….you will be responsible for reviewing, analyzing, and making recommendations based on data analytics.
• Performing user acceptance testing. 
• Monitoring deliverables and ensuring timely completion of projects. 
• Serving as a liaison between business stakeholders and the technology team. 

Skills and experience we’re seeking:

• Minimum 4 years of experience in business analysis, product management, applications/software development, or ERP systems support
• Bachelor's degree in business, or related field (and/or MBA).
• Proven success in building products that are scalable and flexible.
• Experience with using ticketing systems such as JIRA, Trello, etc. Experience in drafting requirements and delivering software solutions
• Strong analytical, critical thinking, troubleshooting and problem-solving skills.
• Knowledge of iterative software development frameworks.
• Ability to stay organized in a highly demanding environment.
• Excellent documentation skills.
• Exemplary customer service skills across various levels of an organization
• Ability to travel as needed. 

And you’ll really get our attention if you have:

• Proficiency in MDX and DAX Expressions, and creating dashboards for BI visualization tools like Power BI or Tableau.
• Ticketing / sports and live entertainment experience.
• Experience synthesizing key learnings from research, user data and competitive benchmarks 
• Direct web development coding experience 
• Advanced technical skills.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-min Recruiter Screen  
• Stage 2: 30-min Hiring Manager Interview  
• Stage 3: 45-min Business Analyst team Interview  
• Stage 4: 45-min Product Management team interview 
• Stage 5: 30 min Executive interview (TBD) 

Why AXS?

AXS sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland,  Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.

To learn more about our culture and values, visit: https://solutions.axs.com/careers/