Software Product Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Software Product Manager is responsible for leveraging the product roadmap and vision and establishing a cohesive, innovative and industry leading software strategy and implementation directly in alignment with Zayo’s strategic goals. This position is functionally aligned to Product Line Management and works in collaboration with Network Planning and Software Architecture in order to deliver product lifecycle and network automation solutions that drive an accelerated delivery time for strategic product offerings. They manage strategy, coordination and effective handoff to software development teams while overseeing the full project lifecycle as well as messaging and communications with users (internal/ external) for all updates, changes, bugs, planned maintenance, outages and feature releases while maintaining an up to date knowledge base. This position works in an agile development environment, interfacing with scrum masters and acting as the software product owner within the designated scrum teams. 

Qualifications:

• Execute on a highly iterative and innovative Product and Network Automation strategy driving a drastic decrease in delivery times of highly virtualized products

• Outstanding organizational skills, highly resourceful and proven project management.

• Own and cohesive software implementation plan that directly supports the needs of Product Line Management including but not limited to project design, assignment, and prioritization, ensuring every project adheres to the below requirements:

  • Project priority is clearly understood and reflected at all times

  • Project justification includes support via either data analytics or specific use case (ideally both)

  • Business and technical requirements are clearly and completely identified and reviewed with stakeholders prior to assignment to IT development team scrum master

  • Works with Product Design to get approval and firm wireframing and mockups for UI/UX

  • Process flowcharts are included in design (where applicable)

  • User Acceptance testing plan created and attached prior to beginning UAT phase of project

  • Ensures broad endorsement / adoption of all initiatives

  • Project / Roadmap visibility for all stakeholders and executives

• Coordinates with Network Planning and Capacity Management to ensure software readiness and success rate of automation

• Deep understanding of the people and cultural norms that are behind our values, processes & technologies. 

• Strong analytical business acumen and financial aptitude.

• Understanding of Telecommunications technologies: Connectivity, Colocation and Cloud products and Quote to Cash process.

• Active involvement in broader network automation community outside of Zayo including MEF, TMForum and new technology deployments

• Proficient in interpreting business and technical requirements and making decisions that are optimal for Zayo’s vision.

• High performing, attention to detail and results-oriented.

• Highly motivated with an eagerness to learn new technologies, be part of a collaborative team, and maintain a transformational and creative mindset.

• Demonstrated ability to effectively communicate both technical and non-technical issues and resolve problems at all levels of the organization both internally and externally.

• Proven ability to document highly complex processes, procedures, and/or policies. 

• Deep understanding of business process and operating models as well as customer process and mission.

• Ability to balance short term with long term strategies and resource allocation. 

• Industry Acumen – Profound understanding of industry and business dynamics. 

• Ability to build strong and trusted relationships at all levels of organization.

• Ability to present and communicate with executives. 

• Distinctive problem solving and analysis skills, impeccable business judgment.

• Ability to work independently and effectively in an ever changing and ambiguous environment.

• Strong storytelling skills.

Job Functions & Responsibilities:

• Software Requirements and go-to-market strategy: ensure requirements are clearly understood by software engineering teams in order to execute on business vision. Partner with stakeholders in order to ensure smooth go to market of new software releases.

• Operational efficiency: drives high-impact organizational and operational efficiency initiatives that improve customer experience, employee engagement & profitability. 

• Strategic Planning and Implementation: partner with leadership to cross-cut existing organizations and deliver high impact processes. Develop growth strategies for areas of responsibility and provides business rationale, suggested priority and risk assessment aligned with Zayo’s business strategy. 

• Data analysis: gather and analyze large amounts of information expeditiously, developing compelling, insightful recommendations. 

• Problem Solving: approaches problems in rational manner using sound strategies that ensure comprehensive understanding and effective resolution. 

• Change Management: develops methods for supporting innovation and change across the organization. 

• Innovation and leadership: provides innovative thought leadership. Drives high impact performance-based culture.

• Cross-functional collaboration: highly collaborative ensuring alignment with business initiatives, priorities aligned with Zayo’s values.

• Prioritization and productivity: handle complex situations and multiple responsibilities simultaneously while appropriately prioritizing long-term projects with urgency of immediate demands.

• Process Enablement and Communication: write a variety of executive, customer & training presentations and reporting across organizations. Develop and operate forums for effective communication – Chatter Groups, Google Sites, Webinars, releases, agendas.

• Status Reports: provide real-time and current information on all deliverables, while monitoring and evaluating activity / progress on projects to determine need for change / escalation. 

Education

• Undergraduate degree in an engineering, computer science, management or technical field is a plus

Base pay range: $78,750 - $105,000, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.