Software QA Engineer

Location: Kuala Lumpur, Malaysia

Role: Software QA Engineer

Department: Quality Assurance

Mode: Full-time role

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honored with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a detail-oriented Software QA Engineer to ensure the effectiveness and efficiency of our platform. The ideal candidate will enhance product quality through rigorous testing, effective communication, and continuous process improvement.

Responsibilities

• Independently design and implement test cases using proficient knowledge of QA methodologies and tools.
• Execute complex verification and validation tests to ensure software meets specified requirements, and provide comprehensive test reports.
• Test and verify API endpoints on the platform, ensuring they meet functional, performance, and security requirements.
• Analyze problems critically and develop effective solutions, ensuring thorough evaluation and documentation of all options.
• Create and maintain detailed and concise documentation for test cases and bug reports.
• Collaborate closely with cross-functional teams to ensure all perspectives are considered in the testing process.
• Handle technical processing of customer tickets, troubleshooting, and closing issues to ensure customer satisfaction.
• Utilize cloud technologies (e.g., DynamoDB, Elastic Search, CloudWatch) and demonstrate a clear understanding of infrastructure, API endpoints, WebSockets, webhooks, services, and basic coding (OOP) in testing practices.
• Write and maintain automated test scripts, managing test automation frameworks to ensure consistent and repeatable testing processes.
• Develop and execute complex API tests, incorporating automation to improve efficiency.

Qualifications

• 3+ years of experience in software QA, with strong understanding and hands-on experience in testing mobile applications, web applications, WebSockets, Webhooks, and REST APIs.
• Strong knowledge of software QA methodologies, tools, and processes.
• Excellent attention to detail and commitment to maintaining high-quality products.
• Experience in handling the technical processing of customer tickets, ensuring timely and effective resolution of issues.
• A passion for learning and staying up-to-date with industry best practices and new technologies.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Experience in managing testing projects, coordinating with cross-functional teams, and ensuring timely delivery of quality products.
• Nimble and agile team player with the ability to thrive in a fast-paced startup environment.
• Good communication skills in English, with the ability to clearly explain complex ideas verbally and in writing.
• Hands-on experience in cloud technologies (e.g., AWS CloudWatch, DynamoDB, Elastic Search).
• Experience in writing and maintaining automated test scripts, using tools such as Selenium, Playwright, or Appium.

Here's what's in for you

• You will become part of an amazing culture with smart teammates who actually care
• You will grow more here than you would anywhere else, that is a promise
• Pizza parties, birthday cakes, social events (Laser tag, go-cart, paintball), you'll always be looking forward to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a PlayStation fan? It gets fun when you get to beat your colleague on a FIFA game at the office!
• You'll get to experience a very competitive compensation
• You'll be covered exclusively on one of the highest medical and dental insurance especially for you
• Unlimited snacks in our specially dedicated snack room. Oreos, KitKats, Gummy Bears, Chips, Biscuits, Nuts, Snickers ... you name it, we have it.
• You'll be entitled to stock options with terms and condition
• Flexible working environment and working hours