Software QA Engineer (Networking- Cloud Monitoring)

*** Please note that this position requires that you commute to the San Jose, CA office with the preference that you work onsite 2 days per week. ***

About Cisco Meraki

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

About the Team

The Cloud Monitoring team is responsible for bringing Meraki Dashboard features to the Cisco Catalyst family of switches and wireless products. The QA team builds and runs any and all software and hardware tests to ensure that new releases meet our quality and reliability standards. We are looking for a mid-level QA engineer who is as passionate about quality as we are.

*** Please note that this position requires that you commute to the San Jose, CA office with the preference that you work onsite 2 days per week. ***

About the Role

As a Software QA Engineer, you will be responsible for improving the overall quality of deliverables for Cloud Monitoring, applying a system design approach to quality engineering and testing. You bring proven experience in contributing to software quality, aligned with business needs with the right balance of manual and automated tests to help improve time to market for the products.

Who You Are

• 5+ years of professional experience writing, executing, and improving test suites - both manual and automation tests in the networking domain
• Hands-on experience with networking technologies such as IPv4/6, TCP, UDP, VLAN, DHCP, DNS, HTTP, etc.Ability to work independently with Product Managers/Customers and develop test plans aligned to business priorities
• Project Leadership - act as technical lead for projects, define and deliver well-scoped milestones for a project, and identify the right solutions to tackle ambiguous, open-ended problems
• Strong ability to write quality code (automation test code) with Python, Java, JavaScript/TypeScript, or Ruby
• Experience with test automation frameworks for functional testing such as API, or scale/performance testing - preferably with open-source frameworks such as Cypress, Selenium, etc.
• Experience applying analysis from test automation tools, defect tracking systems, code analysis tools, user surveys, or analytics platforms to drive software quality
• Strong written and verbal communication skills, mentorship, and cross-team collaboration skills
• Experience in scaling or performance testing using simulation tools, equipment such as Ixia or Spirent

What You Will Do

• Bring strong networking and cloud experience to help develop tests (manual, automated, integrated) to help drive the quality of the services/features
• Own test execution plans and setup systems execute tests and collect metrics such as test pass rates/priority, etc to generate software quality reports and improve test effectiveness
• Validate quality and stability from a system perspective that emulates customer environments by setting up testbed infra appropriately and triage issues during test cycles to help development engineering
• Work closely with cross-functional teams and strive to come up with reliable and scalable tests for existing and upcoming products and software features aligned with business objectives
• Possible on-call rotation every 2 months

Bonus points if your experience includes

• Experience working in a fast-moving agile environment (Scrum, Kanban, etc.) and with remote teams
• You hold deep technical curiosity and are a strong technical communicator
• Design, build, and maintain Testbed infrastructure, triage Automated regression failures and provide failure analysis to certify software releases for networking devices - switches, routers, or wireless controllers/access points
• Familiarity with Jenkins, GitLab, authoring bots for automation, and other DevOps Tools
• Rolling up your sleeves to participate in driving operational excellence (pipeline automation, on-call, monitoring/alerting, incident postmortems)

We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that outstanding engineers come from a diverse set of backgrounds.

As a Cisco Meraki Employee, you can expect

• A supportive and fun environment and a team that values your contributions
• There are a lot of opportunities for professional and personal growth via employee-led groups. Check out one of our groups - Women of Meraki on Twitter and Instagram
• Actionable and candid feedback regularly following Radical Candor
• Delicious catered meals every day fully-stocked kitchens and all-you-can-eat snacks
• Paid time off to volunteer, and much more

Life at Cisco Meraki

We are passionate about building real products that our customers love. We are confident you will love it here!

Meraki is based in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond where you will have access to an onsite gym, multiple kitchens stocked with high-quality snacks, a coffee bar, and catered lunches every day, and we offer a generous benefits package to all of our Merakians.

At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.

#LI-Hybrid

Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.