Software (SaaS) Implementation Administrator (340b) - Work From Home - Verity Solutions

Job Objective:

Responsible for complete leadership, oversight, planning, and execution to onboard Software as a service (SaaS) projects for new and existing customers. Serve as the subject matter expert in the implementation process for project initiation, data analysis, client purchasing interfaces, system configuration, and associated processes. Mentor others to help educate and build strong 340B and Verity knowledge

Duties and Responsibilities:

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key steps and stakeholders of each project.
• Develop initial operations relationship with customers to understand their 3408 program, pain points and other pertinent data to develop clear success factors around their implementation.
• Ensure a positive onboarding experience with Verity's software solutions including oversight to ensure accurate customer data extract set ups, wholesaler interactions, and configuration for software solutions.
• Responsible for thorough training on software functions and key customer interactions to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Serve as the subject matter expert, including key roles and responsibilities for Verity and client to ensure successful implementations.
• Facilitate proactive, timely, and comprehensive communication and demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Assist in prioritizing and tracking operations-focused tickets and product development needs to support the customer experience.
• Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions.

• Manage communication flow with internal and external C-suite stakeholders.
• Partner with Product Management, Product Development, Sales, Accounting and Account Management to ensure optimal operational success of the customer and future customers.
• Leverage project management tools including Sales Force, Excel, etc. to allow for visible transparency in project status.
• Support, educate, and guide the account management team as needed to help convey expertise that is key to ongoing account success.
• Follow project and procedural workflows, while contributing to improving those workflows based on learnings.
• Review, analyze, and repair data from a variety of data sources in support of new Verity Solutions v340B.
• Supports and promotes the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis
• Attend to other implementation or cross-departmental initiatives as assigned.
• Design and lead ongoing inter-departmental education opportunities
• Responsible for ensuring internal documentation is up to date and accurate
• Assist with creating any needed internal and client facing documentation
• Act as lead communicator between team and outside groups, including but not limited to Product Development and outside Vendors
• Act as subject matter expert on software set ups and contract pharmacy pricing
• Assist with Planning and Leading onboarding of new team members
• Assist with reviewing team processes and stream lining when needed

Experience, Skills and Qualifications:

• BA or BS in Business or related field or equivalent work experience. PMP certification a plus.
• 5+ years in a customer-facing technology implementation or project management role.
• Experience with bringing remote customers aboard cloud based software offerings a major plus.
• Knowledge of 340B or pharmacy operations a major plus.
• Passion for working with customers, proactive problem-solving, and embodying a culture to exceed expectations.
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Naturally customer focused, with demonstrated passion for being helpful while deep diving into troubleshooting scenarios
• This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 76,200 - 127,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.