Software Scripting for Technical Support Engineering Intern
Job Description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which helps to digitize the world of physical operations, providing visibility and empowering entire sectors of our economy to become more safe, efficient, and sustainable. Founded in San Francisco in 2015, we now employ more than 2,000 people globally, have 2.3 million IoT devices deployed globally, and collect more than 85 billion minutes of video footage and 4.6 trillion data points annually.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including video-based safety, vehicle telematics, apps and driver workflows, equipment monitoring, and site visibility. As part of a newly public company, you’ll have the autonomy and support to make an impact as we build for the long term.
Recent awards we’ve won include:
Best Place to Work by Built In 2022
Deloitte Fast 500 Companies
IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
Every year, we partner with our customers to deliver outcomes like conserving millions of gallons of fuel, saving millions of dollars, and creating positive environmental change. As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand.
About the Role
Samsara is looking for a 3rd or 4th year college undergraduate to provide world-class software scripting support to our L2 and L3 support engineers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization. You will be responsible for creating automation scripts to help our customer facing technical support engineers solve complex customer problems faster improving support across all teams. Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.
The ideal candidate will have a strong technical background with experience in multiple programming languages.
You should apply if:
- You want to make a difference: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
This may not be the right role for you if:
- You aren’t willing to put in the work: The opportunity we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- You have nothing more to learn: Every Samsarian has a growth mindset and believes that what got us here won’t get us there.
- You aren’t a team player: Motivated by our mission, we’re all racing toward our connected operations vision, and we intend to win—together.
Click here to learn about what we value at Samsara.
In this role, you will:
- Product Expertise: Become educated on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
- Technical Scripting: Use your technical knowledge in partnership with L2 and L3 support engineers to write scripts in python or other scripting languages to automate repeatable issues
- Documentation: Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our end users.
- Feedback Loop: Provide direct feedback to Support management for product and process improvements to help enhance the customer experience.
- Team Player: Be a champion of Samsara’s cultural values: Obsess Over the Customer, Build for the Long Term, and Have a Growth Mindset.
An ideal candidate has:
- 3rd or 4th year undergraduate in Computer Science, Engineering (Mechanical/Electrical), or other technical field with experience in multiple programming languages.
- 0-1 years of experience in support, engineering, or other technical role
- Experience with industrial systems, electronics, tinkering with cars or IoT devices, or similar hands-on work is a big plus
- Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems
- Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company
- Excellent written and verbal communication skills, you can speak both Engineer and Human.
- Strong bias for action, ability to dive deep, and insistence on the highest standards
- Ability to work in a hyper growth environment with shifting priorities
#LI-Hybrid
#LI-Onsite
At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.
Benefits
Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Flexible Working
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.
Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.
Date Posted
02/18/2023
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