Software Service Manager - US Remote

At Motorola Solutions we believe that everything starts with our people. We’re a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Responsibilities/Expectations:

• Work in collaboration with Sales Product Engineering Deployment Customer Success Land Mobile Radio Customer Service Managers and CMSO Support teams throughout the customer engagement. 

• Accountable and responsible for the execution of service agreements deployment of field resources reduction in time to resolution and escalation management.

• Exercise judgment in selection methods and techniques for obtaining solutions.

• Ensures best practices are being adhered to within the customer's environment.

• Delivers consistent service levels by exceeding customer expectations and managing customer escalations.

• Helps manage and coordinate the processing communication and implementation of technical changes including changes related to new cloud releases customer requests field change orders and reconfigurations and is engaged on all upgrade and execution plans.

• Maintains awareness of all complex service matters including technical solutions implementations and activities.

• Reporting on technical performance and providing reviews of relevant service requests open within a customer's environment

• Can explain technical problems and solutions to team/client members.

• Ensures effective coordination and support between account teams and supporting technical resources.

• Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.

• Public Safety experience is preferred.

Target Base Salary Range: $100000 - $110000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Required Skills:

• High School diploma Associates or Bachelor's degree OR 5+ plus years in CommandCenter Software and/or Mobile Video Deployment Engineering Sales/Presales CMSO or Managed & Support Services experience.

• Must have a strong understanding of Motorola Software and Video products API technologies Software Architecture and Design System Integration and Cloud Deployment required.

• Must be able to obtain a background clearance as required by our government customers.

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Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical Dental Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Form so we can assist you.

What We Do

About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration that’s critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations.

Why Work With Us

We are a global family of driven dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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