Software Solutions Engineer
Job Description
About Aras:
With over 700 employees in 11 countries, Aras is one of the fastest growing privately held Product Lifecycle Management (PLM) companies. We reinvent, engineer, and manufacture software to empower our customers with the flexibility to overcome tomorrow's challenges today. We have experienced steady growth year after year and are looking to accelerate Aras to the next level. We seek for the best people committed to making this a true success story and share in that glory. With our technology, our community, and the way we do business, we are transforming the way the world makes products. Our open, low-code technology enables greater scalability, flexibility, and security for the world's largest enterprises in some of the most innovative industries, including automotive, aerospace and defense, high-tech electronics, medical devices, and industrial manufacturing. World-leading innovators such as Airbus, General Electric (GE), Hitachi, Honda, Kawasaki, and Microsoft are just a few of the organizations using our software.
About the Aras Support Team
Our mission is to deliver world-class support services to Aras customers.
We accomplish this through listening to customer needs and guiding them to the fullest use of the products we offer. Our team is the bridge between customers, Development, and Product Management. We play a key role in providing input across the business and offer a unique perspective when working on technical issues for customers.
What is a Software Solutions Engineer?
Working independently and collaboratively, you will solve technical issues and advise customers on our platform. The Software Solutions Engineer acts as the first point of contact for all Aras customers. You are somebody who can troubleshoot complex customer environments, collaborate with other teams to identify and resolve bugs, provide crucial feedback to Product Management to drive product improvement, and create knowledge base articles.
If you are located within 45 miles of the Andover, MA office you must be able to work a hybrid schedule.
What You'll Do
- Provide an exceptional support experience via email, web and/or phone for our customers using Aras products and achieve core KPIs
- Participate in debugging and testing the product
- Develop sample customizations of the product for customers
- Maintain a high level of customer satisfaction by providing technical resolutions for customer issues
- Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation
- You will be an expert in the Aras Innovator product
- Participate in on-call rotation shift
Who You Are
We are looking for engineers with strong problem-solving skills and a grounding in engineering principles. You will also need to be able to communicate statuses of work clearly and efficiently to customers. Strong time-management skills will allow you to succeed in this role.
- Experience with C# and JavaScript
- Experience with OOP concepts
- Understanding of Web Application development is preferred
- Understanding of SQL database is preferred
- Worked previously in a customer-facing or consulting role
- Academic background in Computer Science or related field
While you may not have all the required skills when you start, you will learn and apply them in the job.
#LI-HYBRID
Aras Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. Aras Corporation complies with all applicable federal, state, and local fair employment practices laws. Aras Corporation strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, ancestry, ethnicity, sex (including pregnancy and pregnancy-related conditions, including breastfeeding), gender, gender identity or expression, sexual orientation, national origin, citizenship, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Date Posted
02/18/2024
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