Software Support

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
We are looking for Software Engineers who are self-starters quick learners and who enjoy working in a challenging fast paced environment. Members of our team work with the world’s leading companies in industries including banking commerce insurance social media transportation and governments as they enable their mission critical business applications via the web.

Responsibilities

L3 Support Engineers debug reported problems design develop and unit test code fixes. They use programming languages in which the product has been written; have an in depth understanding of the environment to test the code fix; understand and articulate the impact on other components in the product. They may support L2 Service Specialists in performing problem determination and analysis on client systems. Depending on the severity level of a problem they may work directly with clients through conference calls or onsite visits. They provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development.

Required Technical and Professional Expertise

• 1-2 years of Java programming experience
• 1-2 years of UNIX or Windows experience
• 1-2 years database experience with Oracle or Db2 or MS SQL Server
• Experience with building product software
• Experience with Content Management software
• Experience with Records Management software

Preferred Technical and Professional Expertise

• Basic Graduation from reputed college
• Provide Customer Support for ECM Software products; troubleshooting problem determination Log trace and other software diagnostic analysis defect fix development and testing incident management and Customer communication.