Software Support Engineer

Are you interested in helping create a brand-new, purpose-driven company in the music industry? Do you thrive in a collaborative, entrepreneurial environment?  If you do, we’d like to get to know you. ​

WORKING AT THE MLC​

The Mechanical Licensing Collective (MLC) is committed to excellence, service, transparency, and diversity. Our culture is collaborative, our people are adaptable, and our office environment is open. On our team, you are respected, valued for your unique strengths and experiences, and empowered to identify and resolve your own challenges.

THE ROLE

We are looking for a creative and analytical Software Support Engineer to join the Portal team. In this role, you will be investigating, triaging, and resolving issues identified by internal and external users and stakeholders. You will help ensure The Portal meets the requirements defined by the team. You will collaborate closely with the rest of The MLC’s Technology team to develop and implement appropriate corrective actions through data or code fixes.

QUALIFICATIONS​

• Minimum 12 months’ experience in software development including support of your products
• Experience interacting with data and databases, including writing SQL queries
• Exposure to PHP, Java, React / JavaScript.
• Ability to deal with ambiguous and complex issues, identify root causes, and implement and deploy code fixes
• Experience adapting to quick changes, meeting evolving business needs, using new technologies, and working in a “start-up” environment is highly preferred​

ESSENTIAL RESPONSIBILITIES​

AS A SUPPORT SPECIALIST WITHIN THE MLC’S TECHNOLOGY TEAM, YOU WILL:

• Develop a consistent approach for gathering, organizing and evaluating software problems
• Use good judgment and data analysis to identify patterns of problems
• Use your data and analytical skills to design and build reports and dashboards as required

AS A SOFTWARE ENGINEER AT THE MLC, YOU WILL:

• Be familiar with Software Development best practices
• Write fast and reliable code including your own tests
• Deploy your code on various platform

AS A TEAM MEMBER COMMITTED TO EXCELLENCE, YOU WILL:

• Effectively explain complex problems to a variety of stakeholders (technical and non-technical) and successfully develop consensus around recommended solutions
• Be adaptable to change and able to deal with ambiguity
• Create and maintain effective documentation relevant to best practices for software use, history of problems & solutions and reports
• Strive to develop your knowledge of music publishing, and your expertise knowledge of The MLC’s technology products, including the Portal

YOU WILL CHAMPION THE MLC’S CULTURE BY:​

• Applying The MLC’s Guiding Principles to your work and your behaviors​
• Being process-oriented, data-driven, and tech-savvy; being collaborative, curious, and open to new ideas​
• Building a diverse and dynamic team; mentoring team members; developing future leaders​
• Inspiring others with your enthusiasm and humility​