Software Support Engineer
Job Description
At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, supportive user-centric technology, and customized financial solutions, we’ve helped over 200,000 clients on their path to a debt-free life.
While we’re proud of what we’ve already accomplished (over $1 billion in resolved debt), we're searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About the Role
We are seeking a Software Support Engineer to support Beyond Finance’s ambitious growth. You will
provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and
integration of our services and operations. You will work in a semi-autonomous and fast-paced
environment.
What You'll Do
The Software Support Engineer will help
● Handle support for Operations users of CRM tools and dependent systems.
● Investigate, diagnose and debug production issues.
● Manage and troubleshoot technical issues affecting clients.
● Escalate trends, bugs and other system errors to Product and Engineering teams.
● Build and maintain document library, knowledge base articles.
● Provide training and address knowledge gaps.
● Perform incident management and high level monitoring.
● Oversee and maintain key Production SLA metrics such as response and resolution time.
What We Look For
● Experience with a CRM Platform such as Salesforce.
● Excellent customer service skills.
● Some experience with SQL.
● Experience with frontline support of Operations users and third-party applications.
● Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho,
ServiceNow, etc.)
● Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party
commercial SaaS applications.
● Excellent written and verbal communications skills.
● Proven ability to work successfully with limited supervision.
Why join us?
We are looking for great people to join our fast-paced, growing, and innovative business and make a
positive impact.
We offer:
Software Support Engineer
at Beyond Finance
● Flexible PTO
● 401k with company match
● Health, dental, vision, and commuter benefits
Why Join Us?
While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:
- Considerable employer contributions for health, dental, and vision programs
- Optional remote and hybrid work models
- Generous PTO, paid holidays, and paid parental leave
- 401(k) matching program
- Merit advancement opportunities
- Career development & training
And finally, our team spirit and culture! Even as we’ve shifted to a remote-first model, we continue to cultivate an environment of community, connection, and belonging across our entire organization.
Date Posted
03/02/2023
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