Software Support Engineer

What you’ll do

In a few words…

Abarca is igniting a revolution in healthcare.  We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As a Software Support Enginerer, you’ll work on all kinds of software implementations, functions, configurations, and upgrades. You’ll resolve customer needs or problems and create problem reports and troubleshooting documents for each issue. They also work closely with development teams to identify and resolve any technical problems that might arise in the day-to-day operation of the platform.

The fundamentals for the job…

• Debug and administer diagnostic analysis of cases reported by clients, and be able to propose, and in some cases, implement solutions to mitigate them.
• Answer internal and external customer questions, as needed, regarding Platform’s functionalities, error messages, etc.
• Troubleshoot and document replication steps for complex technical issues, while collaborating with the Development and operational teams to ensure resolution.
• Collaborate with analysts and designers in the development group to initiate new software solutions, applications, and/or tools.
• Analyze business operations in order to educate and assist users in employing systems for improving practices.
• Maintain frequent communication with peers and IT teams to upkeep awareness of issues or changing processes.
• Ensure procedural documentation remains current, correct, and relevant.
• Answer incoming support tickets, calls, or emails in a professional manner and triage them accurately.
• Provide advanced platform support after normal work hours when necessary.
• Participate in appropriate continuing education, committee, and meetings as may be requested or required by their immediate supervisor.

What we expect of you 

The bold requirements…

• Bachelor’s or Master’s Degree in Computer Engineering, Computer Science, Technology, or related field (In lieu of a degree, equivalent relevant experience may be considered.)
• 3+ years of experience in IT operations, Development, or related technology field.
• Experience in SQL Server, NET Framework, ASP .NET, C#, HTML, JavaScript.
• Experience with Web and Windows Applications architecture and Microsoft programing.
• Excellent oral and written communication skills.
• We are proud to offer a flexible hybrid work model which will require certain on-site workdays (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
  This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable). 

Nice to have…

• Experience with CMS and HIPPA guidelines.

Physical requirements…

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves.  We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify.  “Applicant must be a United States’ citizen or Permanent Resident. Abarca Health LLC does not sponsor employment visas at this time”

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.

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