Software Support Specialist

Description

Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems. In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users.

Responsibilities

• Provide high-quality phone and email support of Tyler's New World Public Safety software applications
• Perform extensive troubleshooting of key software and hardware components to closure
• Take ownership of technical incidents and coordinate resolution with product development team when necessary
• Replication of complex client issues
• Train clients in system operation and software functionality

Qualifications

• General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
• Experience with Unix would be a plus
• Readiness to learn new technologies at lightning speed
• Commitment to providing an exceptional experience to our clients
• Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM
• SQL Experience highly preferred