Software Support Specialist

Software Support Specialist

Who we Are:

Catalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.

Summary:

In the Software Support Specialist role, you will be responsible for working directly with customers daily to understand, document and resolve any issue or new feature they have within the software. You will work directly with teammates and management to identify the best resolution for each customer and provide excellent customer service. The schedule for this position is 8am-5pm in your local time zone Monday through Friday. Nights and weekends may be required once a month.

What you Will Do:

• Provide telephone and e-mail support for customers, providing resolutions to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team.

• Remote position

Requirements

What you Will Need to Succeed:

• Balance competing priorities and deliverables efficiently and effectively.

• Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources

• Maintain positive, professional relationships with both customers and teammates.

• Ability to learn both independently and through various training methods.

- Understand basic technical terminology and ability to trouble shoot.

- Prior experience with software support is preferred. Education in software and computer technology is beneficial.

- Very limited travel may apply

• Other duties may be assigned as necessary.

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

Salary Description

$40k to $55k