Software Test Analyst II

Position:

Software Test Analyst II

Job Description:

LOCATION

Onsite work from our Overland Park, KS office is required with flexibility to work remote up to 2 days per week.

SUMMARY

The Software Test Analyst will provide technical support for Black Knight's Paragon MLS System. Also interfaces with our Customer Care, QA, and Product teams to diagnose high priority software issues that impact our end users.

RESPONSIBILITIES

• Troubleshoot tickets entered by our customer care teams
• Become expert in the inner workings of the Paragon MLS Software platforms
• Write custom SQL queries to gather data to assist Black Knight Customers
• Evaluate technical documentation as well as error logs to diagnose and correct tracked issues
• Effectively communicate and document findings
• Organizes and maintains Application Support backlog
• Performs other related duties as assigned

MINIMUM REQUIREMENTS

• Bachelor's degree or the equivalent combination of education, training, or work experience
• Requires 4+ years of software testing experience

PREFERRED QUALIFICATIONS

• Knowledge of methods, tools, and technology used in manual software testing
• Experience in Team Foundation Server (TFS)/Azure DevOps
• Knowledge of Jira tracking system preferred
• Experience with SQL Server and writing custom SQL queries
• Knowledge of defect management and manual testing tools to create and support a defect-free application
• Acceptance, white box, black box, integration, system, and user acceptance testing (UAT) experience
• Knowledge of the basic principles, processes, phases, and roles of application development methodologies
• Skill in understanding and focusing on the clients' needs
• Ability to work in an agile development environment where developers and testing personnel work closely together to ensure requirements are met or exceeded
• Ability to deliver results under pressure
• Ability to communicate effectively verbally and in writing to technical and non-technical audiences

Black Knight carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:

Overland Park, KS

Time Type:

Full time