Software Training Consultant I

General Summary:

The Software Training Consultant I is responsible for leading the design and delivery of online and in-person educational content for the organization’s products. This role works in partnership with cross-functional teams to ensure necessary educational information and materials are available and up to date for all products, in an effort to improve delivery to partners.

Essential Duties and Responsibilities:

• Provides support to the Technical Training teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Handles the releases and features of platforms that are used to update appropriate educational assets and documentation
• Prepares and delivers content in office and at partner-facing events
• Creates and presents informative, interactive webinars for internal and external resources
• Assists in documentation content creation when necessary
• Collaborates with the education team to create asynchronous assets (eLearning materials, how-to videos, blueprints, etc.) to facilitate partner learning
• Resolves or coordinates the resolution of complex problems in a flexible and logical manner
• Synthesizes information from partners and colleagues effectively to make timely decisions and recommendations.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirements
• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
• Strong presentation skills
• Strong communication skills, both written and verbal
• Strong analytical and problem-solving skills, with ability to synthesize information for technical and non-technical audiences
• Ability to work constructively and independently in a fast paced, multi-tasking environment
• Ability to interact positively and openly with peers, leadership, and external business contacts

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required