Solution Account Manager, CJM

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity:

Adobe is looking for a Core Accounts Success Accounts Manager for its Marketo business. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining an outstanding Account Management team. We are searching for a fresh and creative account manager who is proactive, highly driven and experienced in Account Management and Customer Success.

What you'll do

• Actively foster the success of a portfolio of assigned Marketo customers.
• Will be responsible for retention, development, and up-selling of focused accounts.
• Develop a fool-proof success plan to ensure organization adoption and expansion of our product.
• Close renewal business on a monthly basis, meeting or exceeding your quota.
• Build and conduct Executive Business Reviews with executive leadership in your customer base
• Establish and grow relationships with leaders and decision makers.
• Become familiar with the Marketo platform.

What you need to succeed

• 4+ years of account management experience from a high-tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
• Experience developing strategies on assigned accounts to fully bring to bear technology solutions.
• Lead projects from conception to closure, and have experience using internal resources to get things done.
• Empathy - you know how to actively listen in order to understand root cause of issues and how to identify solutions that meet the customer's needs
• Executive presence - You know how to build trusted relationships with decision makers, executive sponsors and end users.
• Hold a Sales Quota and have a drive to hit your retention and upsell quota
• Experience running a sales cycle
• Experience carrying a book of business with accounts where spend is in the six figures
• Operational excellence - you have consistency in keeping CRM up to date

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $99,800 -- $180,000 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.