Solution Adoption Consultant

• Subject Matter Expert assigned to Waystar revenue cycle implementations - ensuring the contracted deliverables are delivered in compliance with contractual terms, aligned with Waystar processes and drives a high level of client satisfaction. Ability to manage and meet deadlines. 

• Establishes trusted relationships with the client project team, key influencers/stakeholders and client executive leadership.  

• Clearly communicates challenges/shortcomings/issues to customers by assessing causes and implications, recommending solutions and costs, and encouraging shared problem solving.  

• Assesses problem causes and implications; recommends solutions and costs, and encourages shared problem solving.  

• Develops and communicates a clear vision of customer success and regularly reports out on the status to all key stakeholders 

• 5+ years working in the healthcare revenue cycle 

• Proven leadership and issue resolution abilities 

• Strong software/technology acumen and understanding, including basic database principles, data exchange formats, etc. 

• Strong process orientation, problem solving & troubleshooting skills, and a firm commitment to quality 

• HIPAA regulation knowledge 

• Healthcare terminology 

• Proficient with Microsoft Office Suite 

• Good written and oral communication skills; team player 

• Experience with EDI and/or healthcare transactions desired 

• Ability to travel up to 20% 

Preferred Knowledge 

• Experience with Epic or Cerner EMR  

• Payer Benefit Plans 

• Payer / Hospital Contracts 

• Healthcare code sets 

• Obtaining prior authorizations from payer sites