Solution Advisor II - CPDS

Job Description

The Solution Advisor (SA) II works closely with Customer Success organization, including Customer Success Managers (CSM), Clinical Account Managers (CAM), Technical Services, Professional Services, Product/Engineering, Quality and Sales to increase customer success, satisfaction, and achieve outcomes. The SA creates and delivers strategic site assessment and optimization plans to those customers with opportunities for efficiency, safety, and product utilization improvement. The SA team utilizes several standardized tools and processes to gather automation product efficiency and utilization data, create metrics, establish recommendations for operational improvement, and present findings to key customer stakeholders. These tools and processes help guide Omnicell customers to achieve their desired return on investment while at the same time positions customers for site reference-ability and add-on sales.

Key Responsibilities:

• The Purpose of this role is to strengthen subject matter expertise on Omnicell products to provide support to internal and external customers.
• Provide on-site/remote customer evaluation in an advisory capacity to determine the current state and provide assistance to help maximize the customer's utilization of Omnicell products.
• Conducts some pre-implementation engagements to assist customers to develop a strategy to successfully implement Omnicell products.
• Conducts post-implementation engagements to assist customers to ensure adoption of Omnicell products.
• Conducts optimization engagements to assist customers to ensure optimum utilization of Omnicell products.
• Maintains high levels of client satisfaction by providing strategic customer-focused value-add support emphasizing quality, responsiveness, and technical expertise.
• Executes in-depth site assessment plans to strategic customers and ensures assessment project deliverables are clear, concise, professionally composed, and aligned with customer/sales organization goals.
• Drive customer satisfaction through customer engagements and meeting objectives and outcomes in conjunction with success plans.
• Work closely with CSM/CAM to collaborate on success plans and provide product expertise when needed.
• Drive customer adoption by discovering opportunities to maximize product benefits by recommending the incorporation of key product features and functions at customer facilities.
• Produce customer deliverables in a timely manner.
• Set an example of professionalism and commitment to sound business judgment.
• Collaborate on best practices around products.
• Mentor Level I SAs

Specialized Knowledge/Skills:

• Needs some coaching/guidance while advancing in role assist others
• Solid understanding of pharmacy and nursing workflows
• Ability to analyze and interpret customer data
• Expectations:
  • Product expertise: Basic admin-level knowledge with a focus on core, central pharmacy, or IV Omnicell products
  • Engagement Level: Basic Post-Implementation, Optimization, or Feature Adoption engagements; moderate level Migration ; Assist with Pre-Implementation

Basic Qualifications

• Bachelor's degree or in lieu of a degree, a high school diploma or GED with five years of hands-on Omnicell product experience
• Five years demonstrated experience with pharmacy and/or nursing and/or centralized pharmacy distribution center workflow in a hospital environment
• Five years' experience in a customer-facing role with a focus on improving customer operations in a complex healthcare environment

Preferred Qualifications:

• Preferred: Formerly registered-certified pharmacy technician

Work Conditions:

• Office Environment and in hospitals while working with customers
• Remote based position can be based anywhere in the US close to a major airport
• Must be able to overnight travel 75% ranges

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About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.