Solution Analyst

We are now looking for a Solution Analyst to join our Business support & testing team in the US. You will join a close-knit, ambitious team of 20+ highly talented and motivated Analysts. The team is responsible for supporting continuous service customers and colleagues to get the most out of their RELEX system. In addition, the team supports the product organization by conducting acceptance testing for development items.

What you’ll be doing:

• You will analyze and resolve supply chain and workforce related issues our customers and colleagues are facing by using RELEX’s leading-edge technology
• You will provide consulting and support to customers on developing their RELEX system
• You will ensure and support high-quality product development by conducting acceptance testing
• You will conduct analyses and investigations on ad-hoc basis for different internal stakeholders

What you’ll bring to the table:

• Strong analytical and problem-solving skills
• Proactive and result-driven attitude towards work
• Ability to understand Supply Chain Management (SCM) systems from both business and IT perspective
• Educational background in Industrial Engineering, Information & Service Management, Operations Research, Mathematics, System sciences or other relevant subject expertise
• Capability to work occasionally in the evening due to global customer base
• Strong will to learn how our products operate and deliver world-class service
• Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently

What we consider an advantage:

• Additional language skills (Spanish or Portuguese)
• Work experience in customer service
• Ability to understand code and prior knowledge of databases

What we offer you in return: 

• Interesting and challenging case work and development tasks
• Possibility to influence the way we do things and plan your own work
• International working environment and learning opportunities in a rapidly growing software company with modern work culture
• Flexible working hours and the opportunity to work remotely from your home office
• Working with a fun, ambitious, and committed team of smart people
• Position where you can help retailers fight against food waste

About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. RELEX’s AI-driven, cloud-based platform helps retailers and brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. RELEX recently announced the successful closure of a $500M+ funding round, bringing the company’s valuation to $5.7B.

RELEX is trusted by leading brands including AutoZone, Bed Bath and Beyond, Sprouts, PetSmart, and Party City, and has offices across North America, Europe, and the Asia Pacific region. 

RELEX Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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