Job Description
CloseFactor is the world’s first GTM operating system for revenue teams. With its unique set of tools, CloseFactor serves up tailor made opportunities with people who are ready to buy now. Using machine learning to automatically curate unstructured information about companies and extract meaningful insights that go-to-market teams can act on, CloseFactor identifies your best customers, empowering sales and marketing teams to hit their goals.
Our team is composed of Engineers from Google, LinkedIn, Apple, Netflix, Microsoft, Splunk and VMware. As a company, we’re as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and building best-in-class solutions for our clients.
Your goal will be to propel growth through net new revenue via customer acquisition, expansions and upsells, while also shaping product direction. You will work closely with prospects, customers, sales and the product development team to steer our company’s growth
- Be the technical expert during the customer acquisition, onboarding and expansion process.
- Pre-sales, you’ll partner closely with our sales teams in helping close deals via demonstrated product value in solving complex challenges for the customer. You will also develop relationships with users to keep the solution relevant to customers’ ongoing strategies.
- Post-sales, you’ll deliver the CloseFactor implementation effort for the customers to operationalize our solution into their selling process and accelerate customer’s value realization from CloseFactor.
- Troubleshoot customer issues in product implementation and partner with engineering on product bugs and issues
- Function as the field voice into product development, helping translate top customer issues into product requirements and defining the roadmap
- Drive input to product, and engineering teams as you receive feedback from prospects to align with product strategy and direction
- Be a company and brand advocate: our customers love us and our value realization process
- 5+ years experience in customer-facing technical role as a technical consultant or as SaaS enterprise software sales, solution engineering or implementation consultant
- Data and technical skills include: fluency in working with large data sets (Excel), basic data query languages (SQL) or scripting languages
- Experience producing analytic data visualizations
- Experience building product integrations with a revenue technology solution (Outreach, SalesLoft) is preferred
- Ability to see the big picture from the customer’s standpoint, and tailor our product solutions to them
- Expert on both product, as well as customer use cases, helping our customers get the most value from CloseFactor
- Consistent diplomacy and poise while working through customer acquisition, onboarding and expansion
- Aptitude for learning software and go-to-market best practices
- Outstanding skills in establishing rapport with customers, excellent discovery and closing skills
- High confidence, low ego
- Experience with CRM solutions such as Salesforce or Outreach/SalesLoft
- Previous experience selling or implementing sales or marketing technology such as Hubspot, Salesforce, Gong, Clari, Outreach, or SalesLoft
- Technical aptitude with data science, python and data science
- Experience working in a successful early or mid-stage start-up
Benefits
- Fun, fast-paced, professional and collaborative environment
- Growth-stage company with many opportunities for advancement
- Medical, dental, and vision insurance covered 100%
- 401k plan
- Generous and flexible take what you need vacation policy
- Remote work-from-home policy
We encourage people from historically underrepresented backgrounds and all walks of life to apply. At CloseFactor, everybody belongs and we are actively creating a culture that values diversity, equity, and inclusivity. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Come join us!
Date Posted
02/22/2023
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