Solution Architect

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days: 

• You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings 
• You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support 
• You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the SA role and the Professional Services team 

In your first 60 days: 

• You’ll begin to shadow your team mates calls to get a good grasp of the Dialpad deployment process
• You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment 
• You’ll learn how to assist Dialpad’s customer’s integration, hardware and technical needs

By 90 days: 

• With the help of the Professional Services management team you’ll work directly with customers and lead their deployments technical needs
• You’ll host admin training sessions for our customers, help configure integrations, support provisioning devices on Dialpad and start to troubleshoot complex issues

Who you are:

You’re customer centric, technical minded person who has a deep comprehension of networking, telephony networks, and integrations using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player. 

Skills you will bring:

• Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365
• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Deep understanding and experience with the following VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)
• Strong understanding and experience with: 
• Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)
• Data Center Technologies (Public & Private Clouds)
• Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.