Solution Architect

Solution Architect | Redwood City, CA, United States

About Zuora, Inc.

Zuora is a SaaS company and the world’s foremost evangelist of the Subscription Economy®. Zuora’s leading subscription relationship management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 800 companies around the world in every industry. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney and Tokyo. 
To learn more visit www.zuora.com.

Description:

The Solution Architect will work at the enterprise level to deliver multiple moderate to complex software solutions and drive the engagement team towards an optimal solution. S/he will leverage strong communication and relationship building skills to identify requirements, craft solutions, and secure client approval. The Solution Architect works closely with Software Developers and Technical Consultants and is responsible for managing the end-to-end solution design.

More specifically, s/he will be responsible for the following job duties:

• Conduct requirements gathering and analysis sessions with clients. Document gathered software requirements and review the list of requirements with customer for sign-off.
• Design and document sound functional and technical solutions, including process flows in Lucidchart and technical customizations, based on customer requirements. Work with the customer to get sign-off.
• Configure and test Zuora and Salesforce/Oracle software to meet the approved designs.
• Perform software testing of end-to-end solutions in conjunction with development team and customer.
• Create and develop training materials and conduct/deliver end-user training to customer.
• Support the customer with regular calls to answer functional and technical questions.

Education / Experience Requirements: Master’s degree or foreign equivalent in Computer Science, Computer Information Systems, Electronics Engineering, Information Technology, or a closely related field; and three (3) years of post-baccalaureate, progressive experience as an IT Professional.

Special Requirements:

• 3 years of customer-facing solution delivery and/or business consulting experience.
• 3 years of experience with solution implementation.
• 3 years of experience delivering technical solutions at the enterprise level.
• 3 years of experience reviewing and critiquing both functional and technical designs.
• 3 years of experience conducting requirements gathering and analysis sessions with clients and developing training materials and end-user training.

Salary: $140,400 / year

Job Location: Based out of Zuora offices at 101 Redwood Shores Parkway, Redwood City, CA 94065.

To Apply:  E-mail resume and cover letter to [email protected].

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