Solution Delivery Specialist I (Onsite)

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

POSITION OVERVIEW

The Solution Delivery Specialist I is responsible for coordinating new product installations across the suite of products with focus on FRONTSTEPS Community and Payments. Working with multiple teams, functions, and customers, this critical role will ensure timelines of deliverables are completed on time and within scope.

ESSENTIAL FUNCTIONS

• Consult with clients throughout implementation to ensure software is configured to meet their technical requirements
• Manage multiple customer implementation projects from beginning to end
• Assess the client’s exact needs and create a plan to deliver
• Ensure teams are on task and deadlines are met
• Manage conflicts and ensure problems are solved before the quality of the project is compromised
• Provide reporting and status updates on projects
• Report on key metrics, analyze and develop new processes that drive efficiencies and revenue
• Ability to implement products through coordination of resources and collaboration with multiple teams
• Other duties as assigned

SKILLS & QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 3+ years in a SaaS implementation environment with a strong focus on Implementation
• Knowledge of HOA/Community Management, Preferred
• Knowledge of FRONTSTEPS suite of products a plus
• Customer focused
• Communication proficiency
• Proficient in Excel
• Detail oriented and highly organized
• Effective planning and prioritizing
• Technical aptitude
• Adaptable to change
• Strong investigative and problem‐solving skills
• Time management
• Ability to balance shifting priorities
• Salesforce Knowledge preferred but not required

This position will remain open through May 10th, 2024.

Benefits include the following:

· Medical, Dental, and Vision

· Company sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Internet Reimbursement

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.