Solution Designer - H&W Squad Leader

Job Description:

SQUAD LEADER - Automated Requirements and Configuration Tool (aka "Benefits Builder") Squad

The Role

As a Health & Welfare Benefits Builder Squad Leader, you blend benefits administration knowledge, leadership, and product development experience with a passion for creating customer value and delivering results.

As the product owner you are the end-to-end gatekeeper of the squad mission, strategy, and tactical execution associated with delivering on strategic priorities - specifically, to scale H&W Client Projects' capture of clients' requirements for their employee benefits and configuration of those benefits in Fidelity systems. Benefits Builder is a transformational application used to digitally capture client requirements and automatically configure them in the benefits administration recordkeeping system. Your squad's area of focus will be on the digital Requirements Management capabilities, and the automatic configuration of requirement product features in the recordkeeping system.

In an agile structure, you will partner with other Fidelity leaders to influence broader strategic decisions, roadmaps and resource requirements, set and refine the mission, and bring together a team of chapter members to execute on specific product features and ensure respective products or services are available, stable, performant and supported when required and related cost and maintenance is managed. You will ensure alignment on the "what" and "when" work is to be performed through ongoing planning and prioritization of a product backlog. You will enable squad members to work iteratively, innovate through testing and experimentation and learn from failures while celebrating success. You are committed to developing your own expertise and knowledge to ensure you bring the latest thinking to your role.

• Providing leadership for and direction to a squad focused on delivering requirements management and automated configuration capabilities in the Benefits Builder application (an automated client requirements and configuration tool that is a critical scale enabler for the H&E business. This includes:
• Digital user interface screens,
• API development
• Back-end requirements data store
• Requirements management workflow
• Requirements document / output generation
• Mapping of requirements to recordkeeping configuration setup.
• Defining, refining, and communicating the squads' mission and roadmap to motivate and build team and partner support and alignment
• Making decisions that can impact business results with guidance from partners and leaders. Anticipating, discovering through ongoing interaction with, and prioritizing client / partner needs to serve as their voice and guide execution of the team
• Measuring performance against established objectives and metrics that deliver on agreed upon business, technology, and people results
• Defining, evaluating, and communicating results against acceptance criteria. Engages with stakeholders regularly to monitor and share progress.
• Inspecting and evaluating progress, and removing impediments
• Collaborating and coordinating with Chapter Leaders and Scrum Masters to build squad capacity and capability and enabling squad member growth, development and learning
• Making informed trade-off decisions to strike the right balance between quality, cost, and timelines
• Maintaining an understanding of client and market needs, preferences, and priorities

The Expertise and Skills You Bring

• Bachelor's degree required; Master's degree preferred
• Scrum Product Owner Certification (CSPO) and/or Certified Employee Benefit Specialist (CEBS) or similar designations are a plus
• 7+ years in product management, technology and/or business.
• At least 5 years' experience in the Health & Welfare outsourced benefits administration services business, including familiarity with client implementation processes, preferred
• Experience with back-end core recordkeeping development and delivery
• Experience designing, developing and maintaining dynamic products and solutions
• Hands-on agile leadership experience.
• Jira and Jira Align experience preferred
• You take a data-focused approach to understanding customer needs, translate strategic objectives into action, and prioritize to improve value delivered
• You grasp sophisticated product features and break them into clear and concise stories with well-defined business value and acceptance criteria and optimally communicate these
• You have a strong focus on execution and identify, communicate and remove impediments to progress
• You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams
• You continuously improve and encourage an agile way of working
• You establish and maintain unquestioning relationships as you work collaboratively across Fidelity to deliver business outcomes and seek out the expertise of colleagues to advise on your approach
• You are intellectually curious and model a culture of continuous learning, mentoring and coaching
• You have or are committed to developing a balance of technology and non-technology skills in order to fully appreciate the broad needs of our customers

The Team

You work in partnership with the H&W Client Implementation & Project Automation Product Area Leader, other Benefits Builder Squad Leaders, and the Scrum Master and Chapter Leaders aligned to your squad. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture. The team is focused on delivering client requirements and configuration automation that results in significant efficiencies for H&W Implementation, Migration, and ongoing client servicing processes to achieve critical strategic cost reduction objectives.

Certifications:

Category:

Product Management

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).