Solution Engineer

The Opportunity

Our purpose is simple, create moments that matter between people and the brands they cherish. We enable brands to expand their global reach to over 260 countries, facilitating simple and seamless e-commerce experiences for consumers worldwide. With our integration solutions, we deliver a full international checkout experience, inclusive of local duties, taxes, fulfillment, and delivery management, along with global returns and payment processing capabilities.

We're looking for a passionate Solution Engineer to own the technical and operational solution design and improvement throughout the entire client life cycle, from pre-sales, to scoping, implementation and ongoing contract delivery. You will achieve success by engaging with both the client and ESW team members through a consultative process to clearly define, configure and delivery the client requirements within the expected timeframe.

Responsibilities

• Provide technical & operations support to sales during the client pre-sales phase of the engagement process.
• Document client solution requirements concisely and accurately, to ensure product and client implementation teams have absolute clarity.
• Working with Product Owners, to complete high-level client requirements to input into product development requests.
• Provide guidance to the client implementation schedule, ensuring all requirements are delivered.
• Configure the client solution via the ESW onboarding tooling.
• Ongoing management of client expectations against product and functionality release schedules.
• Report on the overall progress and health of the client projects in progress including identifying areas of non-compliance to formal project methodology.
• Lead the client relationship from the pre-sales phase through to project go live.
• Lead multi-functional continuous improvement initiatives, with a focus on customer experience.

Requirements

• Proven experience in a client technical management role, ideally within an e-commerce or development environment.
• Bachelor’s degree or equivalent experience in Business/Technology/Engineering or a related field.
• Knowledge of B2C e-commerce solutions, processes, and technology solutions, including web stores, payments, and distribution platforms.
• Structured approach to specifying, documentation, and planning.
• Solid project management experience.
• Capable of leading consultative workshops with clients to determine the best fit solution for the client.
• Outstanding communication and interpersonal skills, with the ability to influence internal and external customers at all levels.
• Ability to manage client expectations and set realistic goals with customers and ESW teams.

The salary range for this role is: 113,000 – 156,000 USD per year.

What's on offer?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

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