Solution Engineer

Job Description:

Location: Austin, Texas, USA 

Position Summary: 

As a solution engineer, you are expected to acquire the expertise of Conversive platform & its app as well the partner ecosystem of CRMs, CTIA & Marketing automations applications/ platforms. 

You'll work with customers to understand their needs and plan tailored conversational messaging solutions to solve their core business communication needs using Conversive platform & Applications. 

You'll oversee or hands-on execute the customer project which includes Customer requirement discovery, solutioning & implementation, ensuring customer satisfaction and ensuring our product's capabilities are helping businesses to implement customer engagement solutions to create a great customer experience.

Key Responsibilities:

1. Requirement Gathering and Analysis:
   • Engage with customers to gather detailed business and technical requirements.
   • Analyze customer needs to identify key use cases and potential challenges.
   • Document and validate requirements with stakeholders to ensure alignment.
      
2. Solution Design and Implementation:
   • Design custom solutions implementing our product's capabilities.
   • Develop implementation plans, including timelines, resource allocation, and risk assessment.
   • Configure and customize products to meet specific customer requirements.
   • Configure flows, templates, and automation to align with business processes.
   • Create and deliver proof of concept demonstrations.
   • Manage the sales bid process and respond to RFIs and RFPs.
   • Provide feedback to Product Managers about client requirements.
      
3. Customer Onboarding and Training:
   • Lead onboarding sessions, providing comprehensive training on our product.
   • Create user guides, training materials, and documentation to support customer adoption.
   • Conduct hands-on workshops and demonstrations to showcase product features and best practices.
      
4. Testing and Quality Assurance:
   • Develop and execute test plans to validate the functionality and performance of implemented solutions.
   • Identify and resolve any issues or bugs, ensuring a smooth deployment.
   • Collaborate with the engineering team to address technical challenges and optimize solutions.
      
5. Client Interaction and Support:
   • Maintain regular communication with clients, providing updates and gathering feedback.
   • Travel to client sites across the US for on-site support, training, and consultation.
   • Build and maintain strong relationships with key customer stakeholders.
   • Solve critical customer support problems.
      
6. Collaboration and Coordination:
   • Work closely with the Onboarding, Customer Success, CSMs, AEs, and Engineering teams to ensure seamless project execution.
   • Participate in internal meetings to discuss project status, challenges, and opportunities.
   • Get self trained regularly on new feature releases using LMS, updates, and best practices, and apply them to customer solutions.