Solution Engineer APAC/Remote (Crypto)

Job Overview: We are in search of a Solution Engineer to support our expanding operations at Unlimit Crypto. This role involves a mix of technical support, a thorough understanding of blockchain and payment networks, and a keen insight into operations and analytics. The successful candidate will be instrumental in assisting our enterprise partners with best practice implementation and ongoing technical support.

Key Responsibilities:

• Technical Support: Address and resolve B2C technical queries related to our platform, ensuring a high level of customer satisfaction for all onboarding processes.
• Partner Support: Assist enterprise partners with technical onboarding, best practice implementation, and ongoing technical support.
• Blockchain & Payment Network Expertise: Understand the intricacies of blockchain technologies and traditional payment networks to assist in troubleshooting and platform enhancements.
• Operational Management: Oversee simple operational tasks, ensuring smooth processes and efficient workflow within the integrations department.
• Analytics: Generate and analyze reports to gauge platform usage, identify patterns, and recommend improvements.
• Collaborate: Work closely with other departments such as QA, UX/UI, sales, and account management teams to ensure an integrated and holistic approach to problem-solving and product advancement.
• Continuous Learning: Stay updated with the latest industry trends, technologies, and best practices in the blockchain, payments, and web technology sectors.

Required Skills & Qualifications:

• Bilingual can read and write fluently in Mandarin and English
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• Basic understanding of blockchain technology, cryptocurrency, and traditional payment networks.
• Willingness to interface with clients during the sales process.
• Familiarity with REST APIs, JSSDK, Java, SQL, and web technologies.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication abilities.
• Ability to work in a fast-paced, dynamic environment and adapt to rapid change.
• Proven ability to work collaboratively with cross-functional teams.