Solution Engineer III (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Availity is a Healthcare IT company headquartered in Jacksonville, FL, and a significant remote workforce throughout the US. Availity is the nation's largest health information network, connecting over 2 million providers with health plans nationwide and processing more than 13 billion transactions a year, and growing! We work collaboratively with health plans and providers to disrupt an antiquated healthcare system by offering solutions that solve core issues in how these stakeholders communicate. Availity also provides revenue cycle management solutions to help providers, hospitals, and health systems receive accurate, timely payment for their services.

As the premier healthcare engagement platform, our mission is to create connections and deliver products that help healthcare businesses succeed. We connect, delight, and empower the nation's premier healthcare ecosystem, providing multi-stakeholder solutions that simplify the business relationship between providers and health plans.

Reporting to the Manager, Solutions Engineer Health Plan, the Solutions Engineer III will lead in the implementation of new and existing health plans for the Essentials and Intelligent Gateway products in a client facing role with specialized product knowledge for specific products. This includes conducting product demonstrations, clarifying both business and technical requirements, support user acceptance testing and go-live activities. The Solutions Engineer III will collaborate with the Health Plan implementation leadership on input into project timelines to ensure on-time implementation based on defined scope. This position works directly with clients and leadership at various roles within and outside of this organization. Additionally, the Solutions Engineer will participate in the sales discovery process. This role will be required to lead with an understanding of our product standards and value and configuration options. This role will be highly engaged with Product Management for custom requests, identifying opportunities to optimizing implementations through configuration and planning for the implementation of future functionality and features.

Sponsorship, in any form, is not available for this position.

Why do you want to work for this team:

• This team has an incredible culture; focused on self-improvement and teamwork.
• In this role, you will represent the voice of the customer, influencing future platform growth opportunities and consulting with Health Plans on recommended practices on Availity Essentials, our multi-payer platform.
• We offer great flexibility, a fast pace with exceptional work-life balance in a supportive, collaborative environment.

To be qualified for this role you:

• Can articulate the product feature/functions with value and develop requirements while leading with a standard approach.
• Have strong analytical, technical problem-solving, and presentation skills.
• Have strong understanding of application development practices including SDLC and Agile.
• Have effective written and verbal communication skills for writing business and technical requirements.
• Can build relationships to establish trust (both internally and externally) to become a trusted advisor.
• Ability to tailor both written and verbal communications based on audience.
• Can address complex situations and engage the appropriate stakeholders.
• Can produce critical deliverables in a high time bound engagement.
• Are adaptable and flexible to changing priorities.
• Have the technical aptitude in high performance business to business transactions and stay up to date with technology.
• Have experience working for a technology or implementation firm, ideally in the healthcare space.
• Have a strong understanding of X12, APIs and EDI methodologies and implementation practices. Healthcare Authorizations experience required.
• Can get to client root cause behind the request to consult on recommendations within Availity's standards.
• You have a continuous improvement mindset to drive efficiency within implementations.
• You enjoy a client facing role.

What will set you apart:

• You have a minimum of 5 years related experience of client facing implementation / solutions engineering, consulting, or product management experience.
• Bachelor's degree preferred. Combination of education and work experience considered.
• You have strong understanding of healthcare transactions; particularly EDI, X12 and APIs.
• You have experience in solutions delivery of enterprise SaaS solutions.
• You have experience with JIRA and/or Salesforce or equivalence.

What you will be doing:

Collaboration

• Work as part of a team to Implement functionality for both new and existing health plan clients by utilizing a standard for business and technical requirements and implementation documentation and establishing measurable success metrics.
• Collaborate with the Implementation team including leadership during the implementation lifecycle.
• Coordinate and lead meetings for implementations (both internal and external).
• Collaborate with Implementation team and Leadership to determine scope and timelines.
• Collaborate with Project Managers, Program Managers and Product Leaders throughout the entire implementation life cycle.
• Work with Program/Project Manager and Implementation leadership to proactively address escalations, identify solutions and help define and manage risk mitigation. Participate in continuous improvement processes by providing client feedback, ideas for optimizing implementation tools, and process improvements to Product and Implementation leadership.
• Work with Sales for sales support and implementation discovery.
• Maintain communications and alignment with Project or Program Manager for delivery.
• Engage Product Management through the appropriate processes in the implementation when needed.
• Lead with a consultative approach and product expertise for specific products with the ability to demonstrate the product including value to drive a best-in-class solution
• Develop an understanding of additional products and interdependencies.

Execute

• Execute health plan implementations by documenting business and technical requirements drawing on standard practices and configuration options.
• Deliver assigned products according to project timelines to drive speed to market with cross-functional teams.
• Triage client requests and questions based on defined standards to identify the next best action such as input into the Change Request process, new enhancement, or defect resolution.
• Handoff requirements to the Implementation Analyst to configure the solution.
• Work with the Implementation Analyst and client to support user acceptance testing and go-live activity (includes participating in releases).
• Utilize reports and analysis to identify root cause and drive towards a data driven solution.
• Support multiple, concurrent projects across multiple clients.

Availity culture and benefits:

• Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits, and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Availity perks for remote, hybrid and office-based associates:

• We offer a flexible working environment! Whether you are a fully remote associate or one that enjoys a hybrid or fully onsite approach we are flexible to help ensure you have a working environment to thrive in!
• All associates can have 1on1 sessions with their supervisor or manager to help facilitate transparency and growth within the organization.
• Availity holiday parties/events are available to ALL associates no matter if you are fully remote or have a hybrid or onsite schedule.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter Resume Review
• Manager Resume Review
• Recruiter Phone Screen
• Manager Video Interview
• Panel Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers