Solution Engineer (Onsite)

FRONTSTEPS is the nation’s most comprehensive Community Management platform that simplifies how management companies and homeowner associations connect, operate, and optimize modern communities and management companies. With a focus on mobile-first technology and best-in-class user experiences, our platform makes it easy for community leaders to collaborate and drive prosperous communities and management companies.

At FRONTSTEPS, we know that we cannot build a community-focused platform without actively investing in our team. That’s why you’re here. Our internal FRONTSTEPS community is built upon talented people that get their hands dirty, engage in problem solving, and ultimately make our platform the most competitive service on the market.

POSITION OVERVIEW

Reporting to the VP of Sales, the Solution Engineer will engage in technical discussions with customers in identifying needs, offering solutions, demonstrating products, and providing technical guidance to customers. In addition, this position will serve as a primary liaison between Sales and Product, providing timely customer insights to the VP of Product and applicable Product Managers to ensure strong product / market fit and support FRONTSTEPS’ continued client growth.

ESSENTIAL FUNCTIONS

• Coordinating responses to buyer inquiries, in conjunction with Account Executives, to verify an organization’s needs and demonstrate FRONTSTEPS’ key advantages
• Managing and interpreting customer requirements and using the associated details to recommend product solutions to customers and the FS Product Team
• Conduct product demos with account executives based on the needs analysis (discovery) details provided by the Account Executive
• Providing technical feedback to customer Request For Proposal’s (RFP’s) in conjunction with Account Executives, as necessary
• Providing pre-sales technical assistance and product education
• Providing post-sales process improvements in the implementation and training of customers
• Supporting marketing and sales by attending trade shows, conferences, and other industry events
• Working with marketing to update materials based on customer insights
• Working closely with Sales Manager in establishing new, and maintaining existing, relationships with customers; provide actionable feedback on products, competition, and market conditions
• Liaising with members of the sales team and technical experts, including Product and Engineering, in the attainment of annual booking and revenue goals
• Performs other duties as requested by management

SKILLS & QUALIFICATIONS

• A bachelor’s degree in Business, Product, or Engineering
• Experience in product, sales, or a related customer-facing role
• Experience within Accounting software
• Strong written and verbal communication skills
• Must be organized, with excellent analytical and creative problem-solving abilities
• A polished, nimble, and compelling speaker. Thrives when presenting information in one-on-one and small group situations to internal and external audiences
• Proficiency with Microsoft Office (e.g., Word and Excel) required
• Some travel is required 

This position will remain open through May 10th, 2024.

Benefits include the following:

· Medical, Dental, and Vision

· Company sponsored Life Insurance

· Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance

· FSA/HSA

· Paid Time Off

· Sick Time

· Internet Reimbursement

· 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.