Solution Head

FullStride Cloud Solution Head' - will be a key partner to FSC Sales leaders, Wipro's Solution Groups, SMU Presales, Delivery, and client partner teams as we deepen and expand our relationship with our customers. The FSC Solution Head role will be working as part of the FSC GBL and will be responsible for integration of the solutions across CLOUD & INFRA STRUCTURE SERVICES and WIPRO DIGITAL AND CLOUD service lines and in occasions across GBL's too. The FSC Solution team will be the conduit for integrated solutions across & beyond WIPRO DIGITAL AND CLOUD and CLOUD & INFRA STRUCTURE SERVICES, proactive engagements/pipeline generation, advisory engagements etc.

The role requires research and understanding of the customers industry, its market presence and overall strategy. You will be expected to use your excellent relationship management skills to navigate the stakeholder map at the customer organization. You will be actively networking and fostering professional relationships with key decision makers and influencers across the customer estate. Comfortable to have coffee conversations or take the opportunity to provide elevator pitches and for doing deep dive white boarding discussions with clients, you are at ease initiating conversations with different customer groups and frame your discussions to explore new innovations and use cases for the customer. This role requires intimate understanding of the customer behaviors, drivers and values through data analytics, qualitative means, living the client's life and strong valued relationships. This also require a strong techno-funtional knowledge of application & infrastructure disciplines - covering all the practices / COEs of FSC.

Characteristics and Behaviours:

• Customer facing and presentation skills. The attributes and character to build long term relationships.
• Strong technology solutions comprising of understanding of Infrastructure solutions - Cloud, DC, Workplace, Network Additionally should have a view on Application modernization, Integration of deals across Infrastructure and solutions. This is extremely important
• industry functional know how and services experience to build respect, rapport, and credibility with the internal SMU leaders and customer stakeholders.
• Good hands-on knowledge in infrastructure, cloud technology and applications including partner engagements.
• Proactive in taking the initiative, a self-starter with out-of-the-box thinking, open minded.
• Takes ownership, works with limited direction, and drives topics and agenda.
• Team Player goes beyond the responsibilities of the role to successfully close topics.
• Ability to work with and lead pursuit teams.
• Understands what is important to achieve the right results, does not need detailed guidance.
• Appetite for continuous learning behaviour.
• Curious about innovations and its relevance to the customer.
• Ability to communicate across all levels of the organisation and customer stakeholders.
• Commercial and financial acumen, understanding the impact of cost levers and price including sizing.
• Able to participate in contract negotiations and experience in creating contractual documents.
• Host Win strategy labs for pursuits
• Able to handle pursuits in hands-on individual capacity in addition guiding the team.

Architecture

• Manage, use, and maintain IT/technology architecture models and contribute towards a customer specific strategy and roadmap for new solutions and innovations.
• Drive internal offering & capability development to meet client needs. Provide feedback and input whilst working with our portfolio and capability units.
• Identify, evaluate, and recommend Proof of Concepts, Proof of Value and other solutions that contribute towards building a business case for the customer in respect of new, enhanced, or different technologies that would serve its business outcomes better.
• Prepare and deliver technical presentations and demonstrations.
• Provide technical direction to delivery on key projects. Maintain and establish strong partnership with all Wipro IT operational teams.
• Work with broader Wipro solutions and presales function to develop, shape and ultimately propose new solutions and opportunities for the customer environment.
• Support account and project teams during implementation with regards to technical questions and transitions.

Advisory, Innovation & Leadership

• Drive and coordinate Innovation sessions from Wipro that are addressing specific customer objectives.
• Be an ambassador for Wipro educating both the Wipro Account teams and customer personnel on the Wipro future strategy, service roadmaps and overall solution architecture.
• Contribute to the technical dimension of Account Plan and annual account technology roadmaps.
• Engage with Advisors like ISG, Gartner and present in the public forums on the technology trends in the industry.
• Identify continuous improvement opportunities across the processes, procedures, and delivery practices for the Services we provide, with the aim of creating Value.
• Technical single point of contact for FSC related engagements

Projects & Change Management

• Analyze and manage requirements, and work with the project/change team to develop project plans and associated documents needed to deliver the solution.
• Be responsible for the overall solution integrity and design of new services and solutions proposed to the customer.
• Communicate and publicize results and success, both externally and internally
• Work with internal Wipro stakeholder groups to socialize and approve solutions being proposed to the customer, aligning to Wipro standards and conventions as required.
• Communicate solution architectural design and service specifics to stakeholders.