Solution Manager - Hybrid

At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.

Dow has an exciting opportunity for an IT Solution Manager located in Midland, MI; Houston, TX; or Terneuzen, Netherlands! The role will align to Dow's Design Your Day approach and allows employees flexibility by choosing when to work remotely and when to attend on-site activities based on project work and role needs.

About you and this role

As an IT Solution Manager, you will own a portfolio of solutions and systems (applications) and manage its lifecycle (including analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions), to deliver advanced functional and business capabilities. You will work hand-in-hand with a multi-disciplinary IT expert team (analysts, designers, developers, etc.) to deliver innovative digital solutions. In this role, you will orchestrate functional and technical requirements analysis, with an emphasis on experience, simplification, automation, efficiency, and reliability. You will be responsible for the oversight of the development, optimization, implementation, and adoption of solutions leveraging best-in-class mobile, web, desktop, and cloud technologies. You will identify opportunities for innovating with digital capabilities aiming to accelerate Dow's digital transformation.

In this role, you will own the cross-functional discussion surrounding the Finance order to cash area, which includes indirect tax, tax reporting, create invoice, rebate agreement, account receivable and intercompany operation.

Responsibilities

• Explores, analyzes, and maps business and function requirements
• Maps user journeys, user experience, and user stories (user features) to facilitate employee experience (EX)/customer experience (CX) transformation
• Owns and drives the full solution lifecycle, including functional technical design - solution architecture, buy vs make decisions - and integration of third-party off-the-shelf software
• Develops, integrates, tests, and builds solutions with the ability to operate in both waterfall and agile environment, and ensures compliance to corporate standards, architecture guidelines, and information security policies
• Supports implementation and user adoption
• Selects and defines supplier and team support models
• Defines controls, measures, and key performance indicators (KPIs) for solution performance and reliability
• Coordinates with other managers for end-to-end process optimization and integration
• Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects, and helps assess resource, technology, and investment needed in delivering against the roadmap
• Supports and fosters a community of solution experts and acts as a thought leader in their domain
• Assists with workload analysis for teams to ensure proper resource alignment for capacity planning
• Assists with financial management by managing solution lifecycle costs
• Works with stakeholders to understand and enable merger, acquisition & divestiture (MA&D) activities, as needed

Qualifications

• A minimum of a Bachelor's degree, 8 years relevant experience, or relevant military experience at a U.S. E6 rank or Canadian Petty Officer 2nd Class or higher
• A minimum of 5 years of SAP-SD experience
• For U.S. Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Preferred Skills

• A degree in IT or related technical discipline
• Cross functional modules experience as integration point with SAP Material Management and SAP Finance
• Experience with intercompany operations and indirect tax
• Experience with a minimum of one full SAP cycle implementation including design, build, test, and hypercare support

Additional notes

• This position does not offer relocation assistance

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you needwhen you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.