Solution Manager - Professional Services

The Role

Our Solution Manager Professional Services will have the opportunity to join a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space the demand for these services has spiked. This role will be a key contributor responsible for driving clarity around complex custom needs internally and externally.

The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.

What you’ll do

• Document solution designs as flow charts data flow diagrams scenario matrices including key details like API payloads

• Collaborate with Solution Engineers to answer key questions and inform custom solutions

• Meet with merchants to gather their requirements

• Present solutions to merchants and action feedback

• Create tickets for engineers to build proof of concepts and features

• Testing and validating proof of concepts and completed solutions

• Maintain documentation around enterprise competitive analysis in coordination with Sales and Customer Success

• Collaborate with Sales Launch Customer Success Product Engineering to communicate priorities timelines risks solution definition to ensure deliverables are met risk is minimized and visibility to stakeholders is provided

• Live by and champion our values: Accountability Collaboration Iteration and Details

What you’ll bring

• Bachelor’s degree or foreign equivalent

• Consulting/agency background experience working at an eCommerce merchant or experience working at a B2B SaaS product company preferred

• 5 years of experience in a Product or Project role focused on eCommerce (Product Manager Project Manager Technical Project Manager etc.)