Solution Manager, Professional Services

The Role

Our Solution Manager Professional Services will have the opportunity to define a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space the demand for these services has spiked. This role will be the key contributor responsible for interfacing with these merchants and our internal teams independently driving solutions forward and managing a team of solution engineers to deliver on the work.

The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.

What you'll do

• Guide enterprise merchant efforts at Recharge across new and existing merchants

• Build key relationships with merchants and at Shopify to maximize impact

• Lead technical solution architecture design sessions during sales and launch to ensure we are maximizing the opportunity and efficiency of using Recharge in the merchant’s technical ecosystem

• Collaborate with product and engineering on prioritized efforts focused on enterprise merchant feature needs

• Lead efforts on proof of concept activities to enable efficient design conversations

• Problem solve and support existing enterprise merchants with technical needs while guiding engineering resources to successful resolution

• Own enterprise competitive analysis feedback loops in coordination with Sales and Customer Success

• Create feedback loops and driving cross functional impact

• Define efficient repeatable processes

• Collaborate with Sales Launch Customer Success Product Engineering to communicate priorities timelines risks solution definition to ensure deliverables are met risk is minimized and visibility to stakeholders is provided

• Live by and champion our values: Accountability Collaboration Iteration and Details

What you'll bring

• Bachelor’s degree or foreign equivalent

• 5 years of experience in a Product or Project role focused on eCommerce (Product Manager Project Manager Technical Project Manager etc.)

• Consulting/agency background experience working at an eCommerce merchant or experience working at a B2B SaaS product company preferred