Solutions Architect

Overview

MUST BE ABLE TO GO ONSITE IN RICHMOND AND VIRGINIA BEACH, VA AT TIMES

As an ePlus Solutions Architect - Unified Communications, you will be responsible for designing and implementing single- or multi-vendor Unified Communications Solutions. You will have the opportunity to work within an industry-leading account team to understand our clients' needs and craft sustainable IT roadmaps to get them there.

Responsibilities

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

YOUR IMPACT

The Sr Technical Account Manager will be responsible for developing an understanding of customer's business priorities mapped back to the core ePlus Managed Services being delivered.

The essential functions of this position include:

• Planning and designing and delivering solutions for multi-vendor Unified Communications Solutions.
• Serve as an escalation point for Engineers, Sr. Engineers and Consultants.
• Troubleshoot complex technology issues.
• Assess Customer environment and make recommendations on solutions and improvements.
• Escalate issues to other team members and subject matter experts, as necessary.
• Provide deployment and implementation services of multi-vendor solutions in a Unified Communications environment.
• Be available to meet customers' IT needs.
• Meet with key vendors to stay current on products and technologies.
• Maintain multiple advanced manufacturer specific advanced certifications. i.e.: CCIE, R/S. Voice, Brocade, CISSP, VCDX, UCS.
• Serve each and every customer to ePlus' standards.
• Assist in creating and/or responding to Bill-of-Materials (BOM) and Statements of Work (SOW).
• Be available as a pre-sales resource for sales team members, as necessary.

QUALIFICATIONS

• College degree or applicable work experience.
• 10+ years of hands-on IT industry experience.
• Three or more years of experience in providing pre-sales engineering support.
• Certifications in applicable technology preferred, i.e.: CCIE, VCP, NACP, CISSP.
• Collaboration with Contact Centers, Unified Communications, VOIP, Video Conferencing and other telecommunications experience.
• Excellent written communications skills.
• Strong attention-to-detail.
• Excellent oral presentation skills.

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $110,000 & $150,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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