Solutions Architect

Job Description

We are an untraditional SaaS revenue organization built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). We are looking for top talents to build and scale in the EMEA market.

Activities related to this role will for example include:

• Act as a technical authority providing in-depth knowledge and expertise in our product/service offerings.

• Collaborate with the sales team to understand customer requirements and align technical solutions to meet their needs.

• Conduct product demonstrations and presentations to potential clients showcasing the technical features and benefits of our solutions.

• Work closely with clients to understand their technical challenges and propose effective solutions.

• Dive into technical challenges conducting proof-of-concept exercises and providing hands-on support to ensure successful implementation.

• Play a key role in building and leading a high-performing global sales engineering team.

• Mentor and guide team members fostering a collaborative and innovative team culture.

• Collaborate with cross-functional teams including sales product development and customer support to ensure a seamless customer experience.

• Provide technical support during the sales cycle including responding to technical queries creating technical documentation and collaborating on proposals.

• Stay current with industry trends emerging technologies and competitor products to ensure our solutions remain competitive in the market.

Ideal Candidate Qualifications:

• Experienced pre- Sales Engineer with proven track record to SaaS IT/ B2B technology companies ideally with CRM Industry Knowledge.

• Technical Proficiency: Strong understanding of CRM systems and related technologies including cloud platforms databases APIs and integration methods.

• Proficiency in programming languages (SQL) familiarity with DevOps Support practices can be beneficial.

• (CRM) Implementation Experience: Hands-on experience in deploying configuring and customizing CRM solutions (e.g. Salesforce Microsoft Dynamics Zendesk others) to meet customer requirements.

• Problem-Solving Skills: Ability to troubleshoot complex technical issues related to software integrations data migrations performance optimizations etc.

• Consultative Approach: Capability to collaborate with sales teams supporting teams potential partners and customers to understand business pain and business requirements and recommend technical solutions that align with those requirements.

• Pre-sales Support: Experience in providing technical pre-sales support including product demonstrations proof-of-concepts proof of values and technical presentations to potential customers.

• Customer Focus/ Centricity: Strong customer service orientation with a focus on delivering prto-active and exceptional technical support and fostering positive customer relationships.

• Project Management Skills: Ability to manage and prioritize multiple projects concurrently ensuring timely delivery and customer satisfaction.

• Continuous Learning: Willingness to stay updated with industry trends new CRM features and emerging technologies to provide innovative solutions to customers.

• Collaborative Team Player: Effective communication and teamwork skills to collaborate with cross-functional teams including sales product management and customer success.

• Analytical Mindset: Capability to analyze data and performance metrics to optimize CRM systems and drive business outcomes for customers.

• Adaptability and Agility: Ability to adapt quickly to changing requirements and technologies in a fast-paced environment.