Solutions Architect

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you! 

About the Role:

Mad Mobile works with the world’s leading retailers to deliver segment defining, highly integrated mobile solutions. The Concierge offering is a mission critical application that provides in-store team members with clienteling, assisted selling, mobile point of sale and other key capabilities that deliver the future of retail. Concierge integrates existing retail investments including CRM, POS, eCommerce, Order Management, ERP, Payment, etc. 

Each Concierge implementation is powered by our Customer Success organization which leverages our Concierge Mobile application, our Concierge Cloud platform, along with dedicated connectors to in store systems like payment devices and POS systems. The Solution Architect is a key role in the organization that works closely with our Product team and our implementation teams to ensure that the Concierge solution is successfully mapped to customer systems/APIs, configured, deployed and scaled for each of our customers. 

Role preferred in Tampa, FL 

In this role you will:

• Own the end-to-end technical solutions for our customers, ensuring they are scalable, efficient, and aligned with their business objectives. 

• Define architectural designs, considering both current requirements and future scalability, to build cutting-edge retail and restaurant experiences. 

• Develop robust and reliable solutions by collaborating with cross-functional teams, including product managers, developers, and implementation specialists. 

• Deliver high-quality technical solutions that meet or exceed customer expectations, on time and within budget. 

• Communicate effectively with stakeholders, explaining technical concepts in a clear and concise manner. 

We are looking for someone who has:

• Ability to analyze current state, develop and maintain the high-level solution requirements for an enterprise deployment crossing multiple companies, data centers, systems devices. 

• Previous experience with one or more enterprise solutions for customer communications, customer relationship management, point of sale, payment, ERP, workforce management, etc. 

• Extensive experience integrating systems through APIs including REST and SOAP interfaces and other common systems integration approaches. 

• Experience with security, identity management, authentication standards, etc. including OAuth 2.0, OpenID Connect, etc. 

• Great visual communicator, able to create architectural documents that describe systems, integrations, software delivery approaches, data relationships, invocation sequencing, networking and other key concepts using tools like Visio / Draw.io etc. 

• Experience acting as the primary or lead solution architect on large scale enterprise software deployments. 

• Programming experience with either Java or JavaScript as part of a team writing major systems or web applications. 

You may be a good fit if you have these additional skills and/or educational background: 

• Previous retail systems integration experience 

• Previous work with points of sale and payment solutions including payment gateways 

• Experience working with implementation project teams as a consultant, architect or other primary technical leadership role 

• Knowledge of X-Store POS / Aloha POS 

• Knowledge of common enterprise systems such as: Salesforce, Relate, Sterling, Manhattan, Magento 

Our core values: 

• Customer – WE believe that our customers deserve the best from us every day. 

• Accountability – WE take ownership and make things happen. 

• Teamwork – WE win as a team and have fun doing it. 

• Innovation – WE innovate, inspire, ignite the future!

• Integrity – WE are honest, ethical, and trustworthy.

Why Mad Mobile? 

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits you ask? 

How about 100% company-paid benefits for medical, dental, and vision sound for our employees who choose our HDHP plan? Want to add your family? No problem we’ve got you covered at a highly discounted rate. Yup, we cover 90% of the family plan costs and we’ll even start you off right by giving you a $1000 (prorated based on start date) for your HSA. We also have a very robust “buy-up” plan that is 60% covered by Mad Mobile. Not to mention our 401(k) and matching contribution (up to 6%, fully vested on day one). At Mad Mobile, we’re not only building the next generation of in-store experiences we’re also building the next generation of incredible teams. 

EEOC Statement

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

* Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.