Solutions Architect

Role Title: Solutions Architect

The Company: 

At impact.com our culture is our soul. We are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.

Why this role is exciting! 

The Solutions Architect will work closely with Account Executives to help potential clients assess SaaSquatch from a technical standpoint, reviewing technical requirements, answering questions and putting together a rough blueprint for their proposed program. Once a contract is signed, the Solutions Architect will refine the blueprint and guide the client through implementing SaaSquatch into their systems.

What you will be doing: 

• Act as a strategic partner to our Account Executives during the sales process and our Program Strategy managers during the implementation
• Work closely with our clients to learn about their technical details and capabilities to produce a documented technical solution
• Deliver presentations of solutions during the sales cycle, answering questions, highlighting recommendations and voicing the technical flexibility of our platform
• Continuously focus on proposed and implemented solutions, ensuring that blockers and technical obstacles are quickly identified and mitigated
• Act as the Subject Matter Expert (SME) for the solution to be delivered from a technical requirements perspective, including but not limited to: 
• Data mapping and interpretation 
• API and flat-file data integrations to and from application platforms 
• Application deployment and adoption strategies 
• Coordinate technical tasks and milestones related to projects with both the client and internal colleagues
• Collaborate with Product teams to triage bug fixes and feature requests stemming from potential and implementing clients 
• Be a primary deliverer of product feedback to our development/product teams that is based on client interaction 

Does this sound like you?

• Bachelor's degree in engineering, marketing, business administration, or related field OR equivalent working experience
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Proven track record selling complex SaaS solutions
• Excellent communication and technical leadership skills, as well as demonstrated tenacity and persistence
• Ability to forge strong, long-lasting relationships with senior executives
• Excellent attention to detail and passionate about continuously documenting technical specifications throughout the project lifecycle
• Ability to relate technical information to non-technical customers
• Knowledge and experience with most of the following technologies:
• REST APIs and/or GraphQL
• Javascript and JSONata
• Data Structures, including CSV, JSONL
• Salesforce Flow Builder and/or Apex
• Zapier
• Asana, JIRA or other project management tools
• Running or setting up Referral and Loyalty programs
• Ability to balance both team-based and self-driven projects to continue to push clients, our team and our company forward
• Successfully delivered enterprise software projects involving multiple business, technical stakeholders and marketing teams is a bonus

Benefits (Perks):

• Medical, Dental and Vision insurance
• Unlimited responsible PTO
• Flexible work hours
• Parental Leave
• Free Affiliate & Partnerships Industry Fundamentals Certification by PXA.
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote