Solutions Architect

Job Overview:

Join our dynamic Product Services team as a Solutions Architect where you will play a pivotal role in developing and deploying advanced technical solutions for our diverse customer base. As a vital contributor to Coursera's growth and long-term success you will integrate Coursera's offerings seamlessly into our customers' broader technology landscapes. This role demands a collaborative approach requiring you to work closely with various internal teams including sales customer success marketing product engineering finance learner services and legal.

Responsibilities:

• Help to drive the growth of customer accounts by designing and implementing scalable high-quality integration architectures that yield tangible business benefits.

• Act as a trusted platform expert for potential clients driving sales success and expansion of accounts.

• Demonstrate a profound understanding of customers' technology landscapes and how they align with Coursera's solutions.

• Gather prioritize and communicate customer use cases to our Product and Engineering teams directly influencing our product strategy and development roadmap.

• Collaborate with external vendors to orchestrate and execute customer-specific integration projects.

• Enhance efficiency within internal teams by designing automated workflows and developing sophisticated internal tools.

• Craft and refine best practices related to Coursera’s integration offerings and continually evolve Coursera’s methodologies for integration onboarding.

Basic Qualifications:

• 3+ years of experience in the software industry with extensive knowledge of enterprise software technologies (CRM ERP HRIS LMS LXP LRS).

• Proficient with integration technologies and protocols (APIs REST HTTP SFTP SSO etc.) and common web technologies including JavaScript XML HTML and CSS.

• Experience with cloud service providers such as AWS Google Cloud and Azure

• Strong technical project management stakeholder management and cross-functional leadership skills

Preferred Qualifications:

• Prior experience in Education Technology

• A passion for education education reform and interest in working for a social enterprise

• Passion for working with and helping clients; empathy for their challenges ability to build relationships and effectively communicate with client stakeholders.

• Solution-oriented; passion for creative problem solving comfortable tackling new and undefined problem spaces with minimal guidance.

• Strong proven sense of customer empathy and customer-centrism

• Proven track record of handling highly technical work streams such as architecting integration solutions or working as a software developer

• Fluency in multiple languages preferred

If this opportunity interests you you might like these courses on Coursera:

• Creative Problem Solving

• Start Your API Testing Journey With Postman Tool

• Influencing People

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