Solutions Architect, Customer Success

Our everyday digital experiences are in the midst of a realtime revolution. Whether attending an event in a virtual venue, receiving realtime financial information, or monitoring live car performance data - consumers simply expect realtime digital experiences as standard. Ably provides a suite of APIs to build, extend, and deliver powerful digital experiences in realtime for more than 265 million devices across 80 countries each month, supporting organizations like Toyota, Bloomberg, Hubspot and Split.
Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. But we can't rest yet. And we'd like your help. As Ably enters its next stage of growth, we're looking for talented and curious individuals to help us build and deliver the platform to power synchronized digital experiences in realtime for one billion devices every week by 2024.
What's it like to work at Ably?
Ably is entering a new phase of growth led by an experienced senior team. You'll be part of a successful, highly motivated, and extremely collaborative team. We want to work in a company of inclusive people who treat each other well.
To see what life's like at Ably, check out our careers page at ably.com/careers and read the story of how Ably's core values came to be .
Diversity, Inclusion & Belonging at Ably
We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity.
About this role
Ably works closely with its customers to ensure they succeed in delivering realtime applications at scale using the Ably platform APIs. We are expanding our Customer Success team with the hiring of a dedicated Solution Architect to look after our fast growing enterprise customer base. This will involve close engagement on a regular basis to ensure they are receiving the service they require - both technologically and with respect to technical support. Our Solution Architect will be at the forefront of any technical architecture decisions customers may have, integration issues and will support customers with their new capability rollouts.
Ably is looking for a motivated Post-Sales Solution Architect who has a desire to work in the cloud infrastructure industry, where you will build your technical skills as well as learn from top subject matter experts.
Day to day, you will

• Translate customer business needs into technical needs and interpret advanced technology issues in an accessible language.
• Clearly understand the technical architectures of our customers so as to communicate it back to the business.
• Work with the customers to help plan, scope, develop and deploy Ably's solutions.
• Take a leadership role in ensuring successful customer implementations of Ably solutions.
• Work in partnership with Customer Success Managers to advise customers technically on best practice and how to optimize integrations with Ably.
• Present Ably's product roadmap or similar overviews of our products and features to customers.
• Gather feedback from clients to drive product innovation and improvement, and advocate for client requests with internal teams.
• Build & maintain a deep understanding of the Ably product and related technologies to lead value-adding conversations with customers and understand their needs.
• Understand and use product usage reporting and monitoring tools.
• Maintain close alignment with Sales, Product and Engineering.

We'd love to hear from you if

• You have knowledge of cloud computing, serverless, event-driven architectures & technologies, pub/sub, distributed systems, realtime protocols such as WebSockets, Server-Sent Events, or MQTT
• Previous experience of architecting complex distributed solutions at enterprise scale and a thorough knowledge of cutting edge data infrastructure solutions.
• You are experienced in dealing with customers, through engagingly presenting to enterprise architects and C-level executives alike and deftly addressing their questions.
• You are an analytical thinker with the ability to translate complex business needs into feasible, valuable solutions.
• You are willing to work in a fast-paced start-up environment where a high level of flexibility is required.
• You have great communication skills
• Communication and relationship building skills to drive internal development projects.
• Project management skills,ability to balance competing priorities, as well as expectation setting and delivering against those expectations.

It would be nice, but not essential if you have

• Kafka, AWS Websockets, Socket.io or similar event based systems, especially these systems at the Edge.
• Experience building and operating large-scale systems
• An affinity with opensource.

What's in it for you?

• A great company culture where every individual is valued and supported
• Share options. We believe that all Ablyans should share in our success and growth
• The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.
• We're remote first, so you can work flexibly in a way that fits your lifestyle. You're also welcome to pop into our communal office space in Boston (right by south station!) if you want to collaborate in-person or socialize with the team.
• Fully-paid quarterly summits, where we take a few days to step back as a team and a company, to have some fun together and work on things we might not have time for day-to-day
• Your choice of high quality tech kit to work on
• Home workstation set up budget of $650, plus an annual top-up of $150
• Regular company away days and social events
• Weekly individual drinks and snacks budget
• Health benefits: medical, dental, and vision insurance plus an employer-contributing HSA option
• 401K plans with an employer match plus included long-term disability and life insurance
• Access to private and confidential coaching with Sanctus
• A monthly wellbeing budget with Juno
• 22 days of paid annual leave plus a day off on your birthday (plus nine federal holidays and your birthday off!)
• 10 days of paid sick leave (including mental health days) per year

If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we'd love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we'd be more than happy to give you some advice on your application.