Solutions Architect (East)

We are hiring a Solutions Architect to join our Enterprise team in North America (East). 

As a Solutions Architect, you will act as a trusted advisor to GitLab prospects and clients and show how the GitLab solutions address client business requirements. You are responsible for driving and managing the technology and value evaluation and validation stages of the sales process. As a product advocate for GitLab’s Enterprise Edition, you will focus on the technical solution while also understanding the business outcomes the customer wants to achieve.

To learn more, please see the Solutions Architect handbook. 

• Engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• In partnership with the sales team, formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.
• With comprehensive knowledge of the GitLab platform and associated technologies, educate customers of all sizes on the value proposition of GitLab while participating in discussions throughout the organization to ensure successful GitLab deployment.
• Guide technical evaluations via POC/POV ownership, RFP/audit support, and workshop design.
• Build deep relationships with people within customer environments to enable them to be GitLab advocates.
• Serve as the customer advocate to other GitLab teams, including Product Development, Sales, and Marketing.
• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading and seeking mentorship from others.
• Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification and creation of working examples for reuse internally and by customers and partners.
• Although GitLab is an all-remote company, as a customer-facing team, travel will be part of your role (see also our company's travel policy).

• Experience with technical pre-sales 
• Knowledge of the end-to-end software development lifecycle
• Understanding of continuous integration and continuous deployment
• Experience with modern software development or operations and their associated technologies
• Experience with cloud computing and related technologies and practices

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Unlimited PTO (paid time off)
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

• Selected candidates will be invited to schedule a screening call with one of our Global Recruiters.
• Next, candidates will be invited to schedule a first interview with the SA team Manager.
• Candidates may be invited to schedule an interview with a Solutions Architect peer or other SA team Manager.
• Then, candidates will be required to deliver a demo of GitLab to a panel of Customer Success attendees using the Demo Guide.
• Candidates may be invited to additional interviews.
• Successful candidates will be made an offer after references are verified.

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.