Solutions Architect (East Coast)

Who Are We?

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 25 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

With so many organizations using Postman, we are looking for exceptional Solutions Architects to join our team and help us to efficiently support and grow our enterprise business. You will partner with our Customer Success team to nurture customer relationships, guide Postman users on how to most effectively leverage our platform to build their APIs and promote an API-first development culture. Ideally, we are looking for someone who lives and breathes APIs, is extremely comfortable with JavaScript (including live coding in front of customers), has experience in managing large Fortune 100 enterprise customers, and is an expert Postman user already!

In addition to working with a product that customers already know and love, you will be well-supported in this role by our Customer Success, Enablement, Developer Relations, and Engineering teams.

What You’ll Do

• Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity
• Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs
• Build and nurture strong customer relationships with assigned accounts
• Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response
• Be strong customer advocates and act like an extension of the customer's team
• Partner closely with Customer Success Managers to devise success plans for assigned accounts
• Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities
• Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals
• Establish liaisons with the Product team to stay abreast of product developments and roadmap
• Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers
• Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform
• Build solutions for customer problems/needs that improve their user experience to show the “art of the possible”

About You

• Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience
• 6+ years of enterprise solutions architecture or sales/solutions engineering experience
• 2+ years of software development experience
• Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders
• Experience with engaging senior management and executive audiences to convey Postman's value proposition
• Capable of forging deep, long-lasting relationships with customers
• Strong understanding of APIs, and experience with producing and consuming with APIs across different domains
• Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle
• Comfortable with the enterprise SaaS sales process and customer relationship management
• Excellent listener that seeks to understand what a customer is trying to achieve rather than pre-supposing solutions
• Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.
• Fast learner, excited and willing to learn new technology on an ongoing basis
• Great communication skills (presentation, verbal and written)
• Enjoys a fast-paced environment and loves teamwork and collaboration
• Lots of smiles!

What Else?

Postman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer a competitive salary and equity package, comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development,  and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

And we want you to be part of it all.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.

If you have a disability or special need that requires accommodations through the hiring process, please let us know early by emailing us: [email protected]. We want to give you every opportunity to show us the star that you are. 

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