Solutions Architect - Global E-Commerce (Enterprise Solutions)

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

Responsibilities:
We're looking for experienced solution architects to join our enterprise solutions team and help our global key accounts merchants and partners accelerate their onboarding and integration with our global e-commerce platform capabilities by identifying key technical challenges and architecting technical solutions to resolve them. You will be challenged by complex sets of business and technical challenges as you leverage a broad range of technical disciplines and cross-team collaboration to ensure success for our clients and to unlock the potential provided by our e-commerce platform capabilities.

As a solutions architect, you will:
1. Be the principal owner for the development and delivery of integrated solutions to facilitate and accelerate the successful onboarding and platform-to-platform integration with our e-commerce platform for key merchant clients under your portfolio.
2. Provide architectural design, technical consultation and customised development support for both direct integration with global e-commerce platforms via open platform APIs, and in-direct integration via common 1st and 3rd party connector applications (Salesforce Commerce Cloud, Channel Advisor, Shopify, etc).
3. Work closely with our solution engineers and client partners to plan and execute joint engineering efforts.
4. Provide single point of contact for all integration-related domain knowledge consultation, debugging support and technical enquiries.
5. Identify opportunities for horizontal solutions and new feature development to continuously optimise operational efficiency and efficacy of our clients.

Qualifications

1. Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.
2. 5 years experience of production coding experience, or 3+ years of technical solutions architecture experience.
3. Familiar with one or more general-purpose programming languages including but not limited to: Python, Go, Java, C/C++.
4. Ability to effectively communicate technical concepts to non-technical audiences.
5. Ability to collaborate across different functional teams or stakeholder groups internally and externally.

Preferred Qualifications:
1. Experienced technical solutions architect with 5 years of experience delivering client solutions in the e-commerce or SaaS space.
2. Demonstrated knowledge of open platform APIs and backend systems design.
3. Possess rich e-commerce industry experience, or able to quickly develop a solid understanding of the e-commerce business.
4. Demonstrable domain knowledge of e-commerce integrator applications such as Salesforce Commerce Cloud, Channel Advisor, Shopify, etc especially desired.
5. Highly self-driven with strong people skills, and able to collaborate with a wide range of clients and internal partners to independently identify and address key issues and optimisation opportunities.
6. Highly client-focused with strong project management skills, able to concurrently manage multiple customer projects and ensure on-time and high-quality deliverables to customers.
7. Creative problem solver who can thrive with minimal instruction or supervision.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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