Solutions Architect (Launch team) - Segment

Join the team as our next Solutions Architect.

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

• Help customers understand Segment Twilio, our API methods and how to leverage them to implement their core data flows to fuel key use cases and unlock value
• Help customers instrumenting Segment and designing key events by following our semantic specs, documenting design on a well laid out tracking plan, support customer teams with deep technical analysis and troubleshooting as they validate their setup, guide customers to leverage Segment Twilio’s capabilities to build and maintain a single view of their user journeys
• Complete enablement engagements on time and in scope and accurately report on project effort and status
• Design a data structure that will gracefully flow downstream into integrations or SQL warehouses
• Become a Segment Twilio expert and a MarTech ecosystem expert
• Develop the ability to deliver technical enablement projects and drive customers and data projects to success by dealing with a variety of stakeholders ranging from timeline-driven project managers, sophisticated marketers, technical engineers, and strategic business partners

• Solid client-side Javascript skills and experience working with web technologies and tools such as Chrome Developer Tools, Postman, wget
• Strong commitment to learning the ins and outs of a sophisticated technical product
• Love for explaining technical concepts and the moment where you see things “click”
• Understanding of key MarTech concepts such as customer journey, pirate metrics, conversion funnel, attribution, analytics, adtech, CRM, mobile, NPS and more
• Organized and able to produce well laid out and easy to consume documentation
• Solid SQL skills and data model exposure - strong query-writing skills is a big asset!
• Experience with MarTech ecosystem tools (Analytics, Attribution, BI, Advertising, Engagement, etc..) is a plus
• Mobile frameworks, APIs and server-side languages are a plus
• Project coordination experience is a plus