Solutions Architect Manager

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same. 

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Glean is seeking a talented Solution Architect (SA) to join our rapidly expanding, venture-backed startup.  Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

Job Description:

As the Solutions Architect Manager, you will lead a team of solution architects, overseeing customer-facing technical initiatives to drive successful implementations of Glean’s AI-powered platform. You will play a critical role in guiding customers through complex architecture, design, and integration processes to meet their enterprise needs. This position is ideal for a leader who thrives in a fast-paced, customer-centric environment, and who has a deep understanding of cloud technologies and enterprise systems.

Key Responsibilities:

• Build the India consulting services team by hiring exceptional Solution Architects with deep technical expertise. Manage and mentor a team of Solutions Architects, ensuring alignment with customer needs and business goals.
• Build and manage a team of development and sustaining engineers who will develop and maintain custom connectors for a variety of business applications that will be connected to Glean
• Act as the primary technical point of contact for enterprise clients, guiding them through the architecture, design, and implementation of the platform.
• Collaborate with clients to integrate the platform into their existing systems and workflows, ensuring smooth and scalable adoption.
• Partner with the Sales team to scope services proposals and sell services.
• Work closely with Sales, Customer Success, Support and R&D, to ensure seamless delivery of services.
• Monitor and manage key metrics related to project delivery, resource utilization
• Provide technical leadership in resolving complex architectural challenges, driving continuous improvement in the product.
• Build technical documentation, tools, and templates to streamline customer onboarding and integration processes.
• Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure customer satisfaction and product enhancements.
• Assist with troubleshooting and remediation of technical issues, working with customers and internal teams to drive resolutions.
• Lead initiatives to expand the adoption of the platform within customer environments, identifying opportunities for deeper integrations.
• Represent the company at key client meetings and industry events, advocating for best practices in enterprise architecture and AI.

What We Are Looking For:

Leadership Skills:

• Strong interpersonal skills with the ability to lead a team of highly technical professionals.
• Proven experience managing client relationships and leading successful technical projects.
• Proven ability to hire and retain top talent.
• Strategic thinking with a focus on customer success and long-term business impact.

Technical Expertise:

• Hands-on experience with cloud technologies (Google Cloud, AWS, Azure) and strong understanding of SaaS and hybrid environments.
• Experience with software development in at least two programming languages (Python, Java, Go).
• Strong knowledge of API integration, networking, and security protocols within enterprise systems.
• Proficiency in debugging techniques, including log analysis, transaction tracing, and code review.

Experience:

• 10+ years of experience in a solutions architecture or similar role, with at least 5+ years in a managerial position.
• Experience in enterprise-level pre-sales or post-sales architecture, professional services, or customer success.
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.