Solutions Arhictect

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Business Systems Analyst
Policy Admin Systems (PAS)
The Opportunity
As a business systems analyst (BSA) for our Policy Administration Systems you will be responsible for collaborating with stakeholders, project teams and development squads to understand, assess, recommend, and implement business process solutions that facilitate, improve and/or streamline business processes.
Primary Responsibilities:

• Understand, document, and maintain business requirements, including existing challenges/issues, and success criteria.
• Facilitate the translation of business requirements to functional requirements for SAAS Admin application as well as homegrown Admin surround applications
• Work with users, project teams, and senior managers to describe existing, new or changed system functionality.
• Provide onboarding, training and support to users.
• Help businesses articulate the problem or opportunity they are looking to solve and provide guidance to stakeholders on solution options
• Assess feasibility with the project team and facilitate solutioning efforts with solution architecture and system consultants across the organization
• Analyzes business processes and systems to identify areas for improvement and design solutions to automate or improve them.
• Drive successful execution of the end-to-end lifecycle
• Assist in testing software programs to ensure they function according to user requirements.

The Team
This role aligns to Retail Product Technology organization which is a part of the larger Product & Operations Technology organization with MassMutual IT. While the primary focus will be on Annuity business there will be exposure to the Life business with possible growth opportunities.
The Impact
The Minimum Qualifications
The ideal Qualifications
What to expect as part of MassMutual and the Team
Job Duties
The Impact:
As a business systems analyst, a large part of your duties will revolve around helping your organization decide how best to use its existing technology or integrate new ones into existing systems.

• Accountability : Subject matter expert in partnership for internal IT teams and business stakeholders.
• Business Acumen : Understand the end-to-end processes, including cross functional impacts and dependencies.
• Inclusion : Lead Use Case formulation, as-is/to-be analysis, product demos, joint application development for processes & capabilities. Share PAS and industry best practices and knowledge, and personal expertise to educate our teams and business partners.
• Resilience : Understand the upstream and downstream data flows of our policy admin systems. Establish and enhance governance and internal control procedures.
• Leading Others : Collaborate closely with other business areas, such as Product, Operations and internal IT teams to support analysis and lend tactical support as needed with peer teams.

Here are some of the duties you can expect to perform in your role:

• Analyzing customer needs and other data
• Developing functional requirements
• Designing solutions and writing up technical requirements
• Testing and implementing technology solutions
• Conducting research
• Gathering requirements from stakeholders
• Analyzing current business processes and systems
• Identifying areas for improvement
• Creating procedures to improve the existing systems
• Assessing hardware and software needs and providing recommendations for improvements
• Recommending best IT practices
• Providing training and support to users

• Oversee multiple complex projects from initiation to completion, ensuring they are completed on time, within scope, and within budget.
• Collaborate with cross-functional teams to ensure alignment and clear communication of project goals and progress.
• Serve as a Subject Matter Expert for business stakeholders and project teams.
• Work closely with ETX and vendors to understand technology capabilities.
• Partner with delivery teams to ensure solutions are well executed and supported.
• Perform analysis of business activities to determine business requirements as needed.

The Minimum Qualifications

• Bachelor's degree
• 10+ years of experience working in a business analysis or product delivery environment including technology and business strategy
• 5+ years of experience working with and understanding protection products including a combination of life insurance, annuities and disability income insurance
• 3+ years of experience with policy administration system implementation and/or conversions
• Proven ability to build strong relationships, lead without direct authority, collaborate across teams, and communicate with others both verbally and in writing.
• Strong ability to synthesize information.
• Experience in technical environments with multiple integrations, familiarity with software development life cycle.
• JSON, XML, SQL and/or ACORD knowledge or demonstrated aptitude to gain this knowledge.
• Advanced skills in Microsoft Office applications, specifically Word, Excel and Outlook, Atlassian Jira and Atlassian Confluence.
• Experience with digital collaboration platforms (Lucidchart, MIRO, etc.) and/or business process mapping / workflow applications.
• Experience with agile methodology, ceremonies and artifacts.

The Ideal Qualifications

• Proven analytical skills and demonstrated ability to make data-driven decisions.
• Proven ability to develop and implement creative solutions to meet business needs.
• Experience with challenging the status quo.
• Experience as Business Lead for programs involving process design, product implementation, and system upgrades/conversions.

State and federal laws and regulations, including the Violent Crime Control and Law Enforcement Act, limit employment of individuals with certain criminal backgrounds.
Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!