Solutions Associate

Your Role

We’re looking for a Solutions Associate to join our early stage startup that is rapidly growing. You’ll support the team during our customers’ onboarding process including the implementation of our product as well as configuration support when our customers’ needs grow over time. We are looking for someone who is excited to be hands on and influence our internal processes and overarching product roadmap.

As every business needs our type of product you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase Snowflake Notion Canva Samsara Databricks.

You Will

• Support Zip Solutions Consultants on the end-to-end implementation process for new customers

• Support onboarding tasks for new customers with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

• Complete key configuration tasks for existing customers to increase overall adoption of Zip.

• Be responsible for creating documentation and maintaining an internal knowledge base.

• Manage your work across multiple customers requiring task prioritization and on-time delivery.

• Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support and set expectations with customers

• Do whatever it takes to make customers happy + help to ensure we successfully onboard them as quickly as possible

• Continuously improve the post-sales processes to help our customers accelerate the time to value

Qualifications

• 1-3 years of experience working as an analyst associate project manager or supporting key customer and stakeholder relationships ideally within the B2B SaaS or procurement space.

• Experience with Workday Oracle or NetSuite (procurement)

• Fantastic communication and documentation skills

• Extreme attention to detail and pride yourself in being incredibly proactive

• Very strong data management skills specifically with handling large sets of sensitive customer data in MS Excel

• You’re able to push back and still make people happy

• Very comfortable with software configuration (not necessarily technical skills which would be a plus)

• Willing to do whatever it takes to make Zip and its customers happy

The salary range for this role is $$80000-$100000 OTE. The salary for this position is determined based on a variety of job-related factors that may include location relevant experience education or particular skills and expertise

We're looking to hire Zippers and that means hiring people who take ownership communicate openly have an underdog mindset and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age religion ethnicity gender sexual orientation and more) feels like they belong. We look forward to hearing from you!