Solutions Consultant

About Hudson MX:

Hudson MX is a well-funded enterprise software company serving the world's leading media agencies and advertisers. We are innovating an industry that is hungry for change, with the largest media agencies in the world already using our tools to enhance their media buying workflow. As we’ve grown to a global team of 350+, we are seeing rapid industry-wide adoption of our solutions. To build on our market success and add the most innovative and valuable features to our platform, we’re adding key individuals to our team. We hire for awesome. Join us!

Overview:  

The Solutions Consultant is responsible for the solution design, ensuring implementation of the MX platform will enhance a client's business initiatives. Their role in supporting pre contract discovery and leading program discovery is critical. This is a client centric role which also requires extensive product knowledge.  This role will provide outstanding customer experience through product knowledge, organization, empathy, and critical thinking. 

Detail

The Solution Consultant owns the Discovery phase of any project, by running the Client scoping workshops and documenting requirements. 

Prior to running scoping workshops the Solution Consultant will  have worked closely with the Pre Sales team to ensure pre contract discovery is complete, seamless knowledge transfer and a deep understanding of the client relationship to date. 

During the scoping phase the Solution Consultant will work very closely with the client and the Hudson MX Product team to ensure client requirements are understood and the solution design is optimal. This will require the role holder to demonstrate a strong questioning technique with the ability to ask open-ended questions that focus on users’ experiences, needs, pain points and expectations. The Solution Consultant then ensures approval and acceptance by the Client, with the support of the Program Lead. 

Following the workshops the Solution Consultant will fully document the outputs and prepare a handover to the Technical Project Manager (TPM) for implementation. The Solution Consultant will remain on hand to support the TPM as required, through the testing approach, query resolution and other activities. 

Key Measures: Meet or exceed departmental and program goals for delivery of a SoW, key project deliverables, SLAs, Customer Satisfaction, UAT experience and acceptance.

Key Responsibilities:

• Lead the discovery phase of any project by gathering, assessing and documenting a client’s business needs, technical requirements and define appropriate solutions.
• Build strong relationships with key client stakeholders that will ensure a clients key business challenges and processes are understood and be able to identify and champion the value of the MX platform to meet those needs. 
• Act as the SME for Hudson MX in a range of media type and finance workflows and a Trusted Partner to colleagues in Program delivery and Product teams.
• Develop and maintain strong product knowledge which you leverage when seeking to understand and solve a client's business challenges.
• Provide regular feedback to the Product and Marketing teams on the application of our solutions to support the product roadmap, marketing, and sales activities.
• Partner with the Sales, Pre Sales and Bid Mngt teams to provide inputs as required e.g. sales demos, RFP inputs, industry experience and knowledge and be an active participant in the pre sales discovery phase. 
• Attend and be an active participant in sprint planning and other product roadmap meetings ensuring client needs are understood. Understand future and recently released product developments.
• Have an appreciation of our competitor products and approaches
• Perform other duties as assigned to meet the requirements of our business or our customers. 

Skills and Competencies:

• Excellent interpersonal skills and written/verbal communication skills
• Excellent customer service orientation, balancing customer and company priorities
• Strong collaboration and leadership skills with the ability to bring internal teams together in support of the client
• Ability to quickly capture and effectively summarize information from customers
• Time management and prioritization skills
• Critical thinking skills in applying prioritization to problem tickets in a triage support environment
• Ability to synthesize and author customer-facing articles. 
• Ability to manage conflict and work effectively with customers in high-pressure situations
• Results-driven and personally accountable 
• Practice empathy and patience with clients

Experience Requirements:

• At least 5 years of experience in the media industry. Media Buying workflow or Media Finance knowledge/experience a plus. 
• At least 5 years experience of client facing roles and/or internal client requirements and gap analysis.
• Bachelor’s degree (preferably in business, technology, or communications).

Preferred Experience:

• Experience with Zendesk, Freshdesk, or other cloud-based support ops system a plus
• Customer Service and Soft Skills training

Compensation/Benefits:

• Salary range: $70,000-$85,000 depending on experience, location, and other relevant factors. Range only.
• Company-paid healthcare coverage (99%) for individuals & their families
• Company-paid commuting benefits
• Flexible paid time off and work-from-home policies
• Challenging work designed to leverage, and rapidly expand, your skill set
• Learn directly from the best - flat structure and collaborative culture
• We value diversity and the richness it brings to our work and employees

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.